Zendesk Suite vs Zoho Desk

US$55.00/month

US$14.00/month

• Ease of Use

  4.3 (4,008)

• Features & Functionality

  4.4 (4,008)

• Customer Service

  4.3 (4,008)

• Value for Money

  4.2 (4,008)

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• Ease of Use

  4.4 (2,184)

• Features & Functionality

  4.5 (2,184)

• Customer Service

  4.3 (2,184)

• Value for Money

  4.5 (2,184)

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Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and scales to meet the needs of any business.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

• Automatic Call Distribution
• Computer Telephony Integration
• Customer Complaint Tracking
• Customisable Templates
• Help Desk Management
• Issue Scheduling
• Lead Management
• Real-Time Data
• Support Ticket Management
• Transfers/Routing

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• Automatic Call Distribution
• Computer Telephony Integration
• Customer Complaint Tracking
• Customisable Templates
• Help Desk Management
• Issue Scheduling
• Lead Management
• Real-Time Data
• Support Ticket Management
• Transfers/Routing

See all features

• Cloud-based
• On-premise

• Cloud-based
• On-premise

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• In Person
• Live Online
• Webinars
• Documentation
• Videos

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat

• Email/Help Desk
• FAQs/Forum
• Knowledge Base
• Phone Support
• 24/7 (Live rep)
• Chat