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Zoho Desk vs Contact Center Software
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$14.00/month
Not provided by vendor
Overall
4.5 (2,186)Overall
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Issue Scheduling
- Lead Management
- Multi-Channel Communication
- Support Ticket Management
- Transfers/Routing
- Automated Routing
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Issue Scheduling
- Lead Management
- Multi-Channel Communication
- Support Ticket Management
- Transfers/Routing
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- Live Online
- Webinars
- Documentation
- Videos
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
