---
description: Discover and compare Free Call Centre Software Applications & Tools. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
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title: Free Call Centre Software - Capterra NZ 2026
---

Breadcrumb: [Home](/) > [Free Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)

# Call Centre Software

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> Call Center software automates and standardizes the process of receiving and responding to customer phone calls.

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## Products

1. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (465 reviews) — 3CX is an all in one call center solution for calls \& chats. Includes advanced call queues, reporting, recording, and CRM integration
2. [Webex Suite](https://www.capterra.co.nz/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
3. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Bitrix24](https://www.capterra.co.nz/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day.
5. [Salesforce Service Cloud](https://www.capterra.co.nz/software/136189/salesforce) — 4.5/5 (820 reviews) — Save time and reduce costs with innovations that reimagine your customer relationships.
6. [CallHippo](https://www.capterra.co.nz/software/159578/callhippo) — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
7. [ActivTrak](https://www.capterra.co.nz/software/135366/activtrak) — 4.5/5 (577 reviews) — Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions \& boost productivity
8. [Agile CRM](https://www.capterra.co.nz/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
9. [Twilio](https://www.capterra.co.nz/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) — Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
10. [HubSpot Sales Hub](https://www.capterra.co.nz/software/140219/hubspot-saleshub) — 4.5/5 (497 reviews) — HubSpot Sales Hub is AI-powered software that helps businesses manage leads, automate sales, and analyze data to boost revenue.
11. [Vonage Business Communications](https://www.capterra.co.nz/software/159047/vonage-business) — 4.0/5 (320 reviews) — Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web \& Video Conferencing and 40+ business critical features.
12. [VICIdial](https://www.capterra.co.nz/software/135842/vicidial) — 4.7/5 (264 reviews) — Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat.
13. [XM for Customer Experience](https://www.capterra.co.nz/software/152924/customer-frontlines) — 4.6/5 (255 reviews) — Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers.
14. [CallHub](https://www.capterra.co.nz/software/149279/callhub) — 4.4/5 (248 reviews) — Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts.
15. [Zoom Phone](https://www.capterra.co.nz/software/208535/zoom-phone) — 4.5/5 (243 reviews) — Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
16. [LoopUp](https://www.capterra.co.nz/software/168543/loopup) — 4.6/5 (125 reviews) — LoopUp gives multinationals one global provider for Teams Calling, simplifying management and support worldwide.
17. [Bria](https://www.capterra.co.nz/software/158718/bria) — 4.3/5 (106 reviews) — VoIP platform that offers softphone solutions, team messaging, and management tools for unified communications of call centres.
18. [Bright Pattern](https://www.capterra.co.nz/software/130369/bright-pattern) — 4.8/5 (104 reviews) — Leading provider of AI-powered omnichannel cloud contact center software.
19. [wolkvox](https://www.capterra.co.nz/software/193276/wolkvox) — 4.6/5 (100 reviews) — Set up a call center with customized IVRs, agents with up to 10 simultaneous interactions, access to analytics and call recording.
20. [Fullfree](https://www.capterra.co.nz/software/1041248/fullfree) — 4.6/5 (96 reviews) — CRM system that helps organizations manage members and lets users set table types, items, hierarchies, associations, and reports.
21. [CxEngage](https://www.capterra.co.nz/software/157026/lifesize) — 4.4/5 (91 reviews) — Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application.
22. [MyOperator](https://www.capterra.co.nz/software/159433/myoperator) — 4.2/5 (68 reviews) — What if your business never missed a single customer call or WhatsApp message? That’s exactly what MyOperator makes possible.
23. [Zoho Voice](https://www.capterra.co.nz/software/1029158/zoho-voice) — 4.0/5 (46 reviews) — Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center.
24. [SparkTG VCC](https://www.capterra.co.nz/software/137672/ivr) — 4.7/5 (42 reviews) — Cloud call center software for India — IVR, ACD, skill-based routing, call recording, real-time dashboards \& CRM integration.
25. [User.com](https://www.capterra.co.nz/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.

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## Related Categories

- [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software)
- [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software)
- [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software)
- [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30007/call-center/software)
- [All Categories](https://www.capterra.co.nz/directory)

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Automated dialers (Predictive, Power, Preview, and Auto) optimize calling speed, while Inbound Calling routes supporters to agents.\n\nAI-powered Smart Insights analyze conversations, categorizing sentiment with instant summaries. Dynamic branching scripts guide agents based on responses. Text from Call Center allows follow-up messages while on calls. Spam Label Shield monitors and replaces flagged numbers.\n\nCall monitoring enables quality assurance, while patch-through calling connects supporters to decision-makers. Teams functionality allows agent segmentation with role-based permissions. Real-time analytics track calls made, answer rates, handle time, agent productivity, and conversions. Seamless CRM integrations with Salesforce, NationBuilder, and Blackbaud synchronize data automatically. 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Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c0f74b52-b239-4a95-9fa6-3741829ef552.jpeg","url":"https://www.capterra.co.nz/software/208535/zoom-phone","@type":"ListItem"},{"name":"LoopUp","position":16,"description":"LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, offering phone numbers and full cloud-based, PSTN-replacement service in more than 100 countries around the world. We liberate multinationals from the frustrations, complexities and inefficiencies of working with multiple regional carriers, each with their own contracts, pricing, support teams and management portals. LoopUp offers a single and consistent global solution, combining design, deployment, service delivery and support – provided globally and all integrated with Microsoft Teams. LoopUp is headquartered in London with operations around the world.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/86318b9d-03f8-4189-a279-bc57be685bd2.png","url":"https://www.capterra.co.nz/software/168543/loopup","@type":"ListItem"},{"name":"Bria","position":17,"description":"Bria is a feature-rich softphone that offers unified communications through advanced call capabilities like transfer and forwarding. The software includes team messaging for group chats and file sharing. A key benefit is its cloud provisioning, which allows users to configure settings in the cloud, simplifying deployment and management for IT administrators. \n\nBria features encrypted voice and messaging for secure communications. It provides call analytics and integrates with various PBX, VoIP, and headset providers, extending existing voice infrastructure. The softphone can also be customized or integrated with other applications via the desktop API.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/534a3c42-2df7-44f0-a28f-0d1e17ebd7f1.png","url":"https://www.capterra.co.nz/software/158718/bria","@type":"ListItem"},{"name":"Bright Pattern","position":18,"description":"Bright Pattern provides the simplest and most powerful AI-powered omnichannel call center software and omnichannel QM that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across voice, text, chat, email, video, messengers, and bots.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6b71e7c5-3c61-4752-9b7d-6f2158549fcf.png","url":"https://www.capterra.co.nz/software/130369/bright-pattern","@type":"ListItem"},{"name":"wolkvox","position":19,"description":"Set up an AI-optimized call center: create an army of digital agents that automate processes and allow human advisors to handle more complex and personalized requests.\n\nAn advisor can manage up to 10 simultaneous calls, follow a script during the conversation, access real-time analytics to make assertive decisions and consult customer information using preview dialing in the Campaigns module or our CRM.\n\nConfigure IVRs, view real-time and historical reports, access call recordings and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a89a720-3f04-40be-a278-41d5df270421.png","url":"https://www.capterra.co.nz/software/193276/wolkvox","@type":"ListItem"},{"name":"Fullfree","position":20,"description":"Fullfree features cloud-sharing tools that enable multiple individuals to share and simultaneously edit files from remote locations. The access rights function allows company administrators to restrict data and functions accessible to users. The software automatically backs up data during every editing operation, letting establishments in Japan restore files and information after unexpected losses. Users may also create invoices, receipts, estimates, and delivery statements in Excel and incorporate them into the system. Businesses can create mailing labels and output data in PDF, HTML, or Excel formats. Additionally, they can manage hierarchical data, multiple values, and related information in table format.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/04614047-0608-4983-a2f2-3b3671239166.png","url":"https://www.capterra.co.nz/software/1041248/fullfree","@type":"ListItem"},{"name":"CxEngage","position":21,"description":"Lifesize combines best-in-class, cloud-based video conferencing services with integrated equipment to help you present your business in the best light. Recognized as a Meeting Solutions Visionary by Gartner and as Frost & Sullivans Cloud Video Conferencing Vendor of the Year, Lifesize leads the industry in customer satisfaction with the worlds first 4K video conferencing solution and 4K service architecture. Lifesize sets a new standard for video collaboration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/98289597-9672-4b18-9507-bab48bd73912.webp","url":"https://www.capterra.co.nz/software/157026/lifesize","@type":"ListItem"},{"name":"MyOperator","position":22,"description":"As India’s largest Unified Communications Software with Call + WhatsApp platform, MyOperator empowers businesses, whether MSMEs or large enterprises, to manage customer conversations seamlessly across voice and chat, 24x7, with 99.9% uptime and dedicated support.\nWhy do 15,000+ brands trust MyOperator?\nBecause it delivers scale, speed, and smart automation—all in one platform.\n\n✅ 2.5+ billion customer conversations powered across industries\n✅ Highly rated on Google, G2, and Capterra\n✅ Automate support using AI-powered Voice & WhatsApp bots\n✅ Launch intelligent WhatsApp campaigns with real-time tracking\n✅ Run customer service on the VoIP-enabled Call + WhatsApp suite\nWhat communication tools does MyOperator offer?\nIntegrated Call + WhatsApp Solutions\nWhatsApp Business API\nIVR and Toll-Free Numbers\nReal-Time Analytics & Call Reports\nAI-based Speech Analysis\nVoIP and Call Blasting\nCorporate Line Dialer App\nCRM and Third-party Integrations\nBulk SMS and Campaign Manager","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a3abf21-1a0a-4b09-81b8-af1342c12315.png","url":"https://www.capterra.co.nz/software/159433/myoperator","@type":"ListItem"},{"name":"Zoho Voice","position":23,"description":"Zoho Voice is cloud-based VoIP phone software that helps you easily make and receive\nbusiness calls from any device. Zoho Voice integrates with other Zoho apps, like CRM,\nDesk, Recruit, and Bigin, so your teams can save time by managing calls without\nswitching apps. Get advanced cloud telephony features like IVRs, click-to-call, call\nqueues, call recording, business hours, call transfers, live call monitoring, and much\nmore. It's time to modernize the way you manage business calls.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/242ba110-27b4-4e55-8fe2-62f1bc219cd9.png","url":"https://www.capterra.co.nz/software/1029158/zoho-voice","@type":"ListItem"},{"name":"SparkTG VCC","position":24,"description":"SparkTG is a cloud-hosted call center software platform built for Indian enterprises. It handles inbound and outbound call flows through a unified interface — replacing legacy on-premise PBX systems with zero hardware investment and sub-48-hour deployment.\n\nInbound capabilities: multi-level IVR with Hindi and regional language support, ACD with skill-based routing, queue management, overflow rules, and callback scheduling. Outbound capabilities: auto dialer, predictive dialer, campaign manager, and lead disposition tracking.\n\nAdditional features: real-time supervisor dashboards, agent performance analytics, automated call recording, WhatsApp Business API integration, CRM integration (Salesforce, Zoho, Freshdesk), number masking, toll-free numbers, and AI call scoring with sentiment analysis.\n\nFully TRAI-compliant. 99.9% uptime SLA. Usage-based pricing with no hidden costs. Trusted by healthcare, BFSI, e-commerce, and education enterprises across India.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/eb95cd5a-6590-4d6e-adbd-304986b7c2ab.png","url":"https://www.capterra.co.nz/software/137672/ivr","@type":"ListItem"},{"name":"User.com","position":25,"description":"User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. \n\nReach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. \n\nInterested in a Call Center? Swing by and get a free 14-day trial with no upfront payment and get access to all the tools today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.capterra.co.nz/software/144916/usercom","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/directory/30007/call-center/pricing/free/software#itemlist","numberOfItems":25}
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