---
description: Page 4 - Compare the best Help Desk Software solutions in New Zealand. Capterra offers software reviews, prices, and features helping you find software for your business needs.
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title: Page 4 - Help Desk Software - Prices & Reviews - Capterra New Zealand 2026
---

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# Help Desk Software

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> Help Desk software enables organizations to respond more efficiently to users, answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users, and customers. This facilitates the flow of new information from users, contributing to an organization's existing knowledge base.

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## Products

1. [Sprinklr](https://www.capterra.co.nz/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine.
2. [Groove](https://www.capterra.co.nz/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
3. [Assembled](https://www.capterra.co.nz/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered workforce management for help desks with forecasting, smart scheduling, and seamless integrations.
4. [Oracle Fusion Cloud HCM](https://www.capterra.co.nz/software/72011/oracle-hcm-cloud) — 3.9/5 (83 reviews) — Suite of human capital management applications: HR, benefits, payroll, performance and talent management.
5. [My AskAI](https://www.capterra.co.nz/software/1045517/my-askai) — 4.5/5 (82 reviews) — An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.
6. [Kustomer](https://www.capterra.co.nz/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences.
7. [Track-It\!](https://www.capterra.co.nz/software/67028/track-it) — 4.0/5 (77 reviews) — Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
8. [osTicket](https://www.capterra.co.nz/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.
9. [Mojo Helpdesk](https://www.capterra.co.nz/software/128650/mojo-helpdesk) — 4.4/5 (74 reviews) — Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more.
10. [Dialshree](https://www.capterra.co.nz/software/144944/dialshree) — 4.7/5 (74 reviews) — Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries.
11. [Lansweeper](https://www.capterra.co.nz/software/126334/lansweeper) — 4.5/5 (73 reviews) — Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software.
12. [LiveHelpNow](https://www.capterra.co.nz/software/99093/livehelpnow-suite) — 4.6/5 (72 reviews) — Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
13. [eDesk](https://www.capterra.co.nz/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
14. [Tracker](https://www.capterra.co.nz/software/115913/tracker) — 4.4/5 (66 reviews) — Powerful, affordable and fully configurable help desk software solution.
15. [Alloy Navigator](https://www.capterra.co.nz/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
16. [SherpaDesk](https://www.capterra.co.nz/software/136172/sherpadesk) — 4.7/5 (62 reviews) — Finally a customer support solution that focuses on what really matters - Time
17. [Giva](https://www.capterra.co.nz/software/135094/giva-customer-service) — 4.9/5 (57 reviews) — The Apple MAC of IT Service Management software in the cloud.
18. [Deepser](https://www.capterra.co.nz/software/178946/deepser) — 4.6/5 (56 reviews) — Deepser is a Help Desk and Ticketing solution developed to manage support requests, daily activities and organisational processes.
19. [Froged](https://www.capterra.co.nz/software/196490/froged) — 4.5/5 (56 reviews) — Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat and a help desk features
20. [CloudRadial](https://www.capterra.co.nz/software/199354/cloudradial) — 4.7/5 (55 reviews) — CloudRadial’s Unified Client Portal and CSA Platform enables MSPs to deliver an Amazon-like client experience.
21. [Re:amaze](https://www.capterra.co.nz/software/132952/reamaze) — 4.8/5 (53 reviews) — Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
22. [ChangeGear](https://www.capterra.co.nz/software/146239/changegear-itsm) — 4.0/5 (51 reviews) — ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester.
23. [Motadata ServiceOps](https://www.capterra.co.nz/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
24. [AzureDesk](https://www.capterra.co.nz/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
25. [Vision Helpdesk](https://www.capterra.co.nz/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.nz/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.nz/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.nz/directory)

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