--- description: Learn more about innRoad price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: innRoad Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/20032/reservations/software) > [innRoad](/software/135307/innroad) # innRoad Canonical: https://www.capterra.co.nz/software/135307/innroad Page: 1 / 10\ Next: [Next page](https://www.capterra.co.nz/software/135307/innroad?page=2) > innRoad is a flexible, all-in-one hotel property management system (PMS) designed to meet the specific needs of independent hotels. > > Verdict: Rated **4.5/5** by 217 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses innRoad? innRoad's award-winning PMS is designed to boost room revenue and increase bookings. innRoad meets the needs of properties of all sizes including hotels, motels, resorts, B\&Bs, lodges \& campgrounds. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 217 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: innRoad - **Location**: New York, US - **Founded**: 2000 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing starts from $150 per month, contact for a personalized quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, Ireland, United Kingdom, United States ## Features - Activity Dashboard - Billing & Invoicing - Booking Management - Booking Notes - CRM - Calendar Management - Channel Management - Customer Support - Employee Management - GDS/OTA Integration - Group Reservations - Guest Experience Management - Housekeeping Management - Maintenance Management - Marketing Automation - Online Booking - Payment Processing - Point of Sale (POS) - Promotions Management - Property Management - Rate Management - Reporting & Statistics - Reporting/Analytics - Reservations Management - Revenue Management - Room Inventory - Third-Party Integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Booking Systems](https://www.capterra.co.nz/directory/20032/reservations/software) ## Related Categories - [Online Booking Systems](https://www.capterra.co.nz/directory/20032/reservations/software) - [Hospitality Property Management Software](https://www.capterra.co.nz/directory/20031/hospitality-property-management/software) - [Vacation Rental Software](https://www.capterra.co.nz/directory/30616/vacation-rental/software) - [Hotel Channel Management Systems](https://www.capterra.co.nz/directory/31615/hotel-channel-management/software) - [Motel Software](https://www.capterra.co.nz/directory/32584/motel/software) ## Alternatives 1. [Guesty](https://www.capterra.co.nz/software/159377/guesty) — 4.4/5 (465 reviews) 2. [RMS](https://www.capterra.co.nz/software/208061/rms-cloud) — 4.4/5 (412 reviews) 3. [WebRezPro](https://www.capterra.co.nz/software/113348/webrezpro) — 4.6/5 (211 reviews) 4. [Magpie Property Management](https://www.capterra.co.nz/software/98888/magpie-property-management) — 4.0/5 (1 reviews) 5. [GuestTracker](https://www.capterra.co.nz/software/1007390/guesttracker) — 4.5/5 (12 reviews) ## Reviews ### "Great upgrade from manual systems, really helps drive sales." — 4.0/5 > **James** | *9 May 2018* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Getting online booking capability. We have it on our website and on multiple online travel agents’ sites. It’s better than any other advertising platform we’ve tried. > > **Cons**: Two things. One is that there are some management tools that appear, but cannot be used by the admin at the hotel. Why this is so, is unclear. The other is that, though it doesn’t happen often, it can be tricky to manage a booking of more than one unit that is not an obvious candidate to be a group account. ----- ### "Works well for our small property\!" — 5.0/5 > **Leah** | *24 December 2018* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: The reservation software is intuitive, as it is easy to navigate, set permissions, adjust document templates, set rate floors and run reports. > > **Cons**: Setting up the seasons and rates is time consuming, but I am not sure how it would be made easier. It is a matrix system, so to simplify, I created a spreadsheet and then I can copy and paste it over into innRoad individually. ----- ### "Great booking Engine with outstanding support" — 5.0/5 > **Lisa** | *25 April 2022* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: We moved to innRoad for the support which is great. Most issues can be resolved immediately. As a booking engine it works well for our business model for both our website and 3rd party bookings. > > **Cons**: The session management is very poor. Requires re-logging in multiple times a day because the session has expired. > > innRoad works well for us to manage our business. The reservation process is easy and customization is easy. ----- ### "Management of hotel" — 3.0/5 > **Lucy** | *5 February 2019* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: I like the option to see 1-30 days at s time on the tape chart. Also like you can stay on a future date and input several rooms rather than going back to today’s date between each entry as the old system did. > > **Cons**: Since the last update it is very confusing and difficult to use. It’s unclear and overly complicated. You have to be a rocket scientist to check out a guest. Once on a future date there is no simple way to return to today’s date. > > I can see where some updates were well meaning but way over complicated ----- ### "Customer Service Is The BEST\!\!\!" — 5.0/5 > **Carla** | *6 December 2017* | Recommendation rating: 10.0/10 > > **Pros**: The system was really easy to learn and easy to train. I love the immediate customer support response. I can email an issue over and I usually get a call right away. I am very happy with the choice we made. > > **Cons**: We did have some hiccups in the beginning but we worked them out. There are some more detailed reports I'd like to be able to get and maybe speed it up some but I know they are still working on it. Overall great for our property. > > It was an easy transition from our previous pms. Customer support is excellent. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.co.nz/software/135307/innroad?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/135307/innroad) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data