Loopy Loyalty Reviews

Great product!

Pros:

The online platform is very easy to use and the stamper app works great and very easy to use. Customer support is great, very helpful and responds really fast to questions.

Cons:

Per month for the "Growth" plan is too expensive. It would be great to have the "Growth" plan for half that price.

Loopy Loyalty experience for Synergy

Comments: So for my experience has been wonderful

Pros:

I love the way it is digital so it's on your phone and it helps my customers to be able to keep track of the items that they purchase and to receive their awards for those ones that they purchase

Cons:

Accessibility after downloading it finding the app on your phone

Easy to enroll and reach customers

Comments: It has been a very good experience overall. Customers like it.

Pros:

Very easy to implement. Ability to message individual clients or all at once is excellent!

Cons:

The reporting could be improved by making it easier to see the customer of each transaction.

customer use is difficult and cumbersome and requires lots of explanation

Comments: more frustrations than benefits thus far. Suggested improvements on customer side would make this an awesome app.

Pros:

I like all the features available to a business owner. It is a very valuable tool to separate yourself from the crowd.

Cons:

The app needs pop ups instructing customers through sign up or a banner "To Finalize enrollments, click add button to finalize enrollment and add to your wallet". I should not have to send a video or instructional card which I am currently having to do to new customers. The link alone left most confused and only enrolled, not installed. Additionally, on iPhones you can not see the entire message when the phone is locked. If I click on the message the card opens up and you do not see the message on the card. The only way the customer can see the message is to click on the bottom left corner on the "I". This is not discoverable by most customers without instructions.......WAY to much effort on customer side. .....

Thumbs up overall good

Comments: Good on the whole but with room for improvement

Pros:

It is a quick simple sign up and great customer assistance.

Cons:

Looks basic as a suite you would expect something tidier

Great Digital Loyalty Program

Comments: Overall, it's a great app and way to track and create rewards for customers. Integration with Google and Apple Pay is a big plus. Finally, the ability to really test things out before committing to a payment was nice.

Pros:

I like that we're able to create an easy rewards program for our customers and track the rewards for them. Also, customer support was extremely helpful. We had printed a QR code assigned to one campaign we started, but ended up making some minor adjustments while our printing materials were in transit. [sensitive content hidden] helped us out and got our old QR code linked to the new campaign, which saved us from having to print out a new batch of 4000 fliers. One of the very few times I can say customer service was crucially needed and was actually helpful.

Cons:

I think it would be nice if there was a way for the rewards to automatically stamp for our customers punch cards. Other than that, it's extremely easy.

Loopy Loyalty for Aggressive Customer Assistance

Pros:

Loopy Loyalty has created a convenient customer engagement assistance, and there are reputable business support.

Cons:

Loopy Loyalty has all the dynamics that makes every customer assistance defined.

Loopy Loyalty with Exquisite Energy

Comments: I truly appreciate having this program! I am happy with everything about it.

Pros:

Everything from the beginning has been simple and easy to use starting with the setup. They make having a loyalty card system well worth it! Customers love it and our staff loves stamping people and giving them rewards when they have achieved it. I have gotten other friends that are club owners on this after seeing their loyalty program is nothing like this or as simple to use as Loopy.

Cons:

I would love to be able to see what awards the customer was given or what number they were on so I can check that with the reward given and documented. This is an Android issue I am sure—-the Android phones never go into a wallet. They have to screenshot it and then find it each time they come in. And it’s not live then either to see what stamp they are on.

love it

Comments: overall very good app , but price is high

Pros:

your Power Point is you can add the card to the iPhone wallet, and the scan app looks good ,but you still need to work on reporting and making some charts

Cons:

employee enters a code for each employee to know who made the scan, add an invoice number to scan or attache picture to scan.

Great software

Comments: Overall I'm very happy.

Pros:

East to use and keeps me on track. My clients lobe using the schedule app and they say it's super easy to navigate. They love getting a reminder text and email before their appointment.

Cons:

Once clients booked their appointments, they are unable to add or take out any items. They have to cancel the appointment completely and rebook with the changes they have made. Sometimes the emails I have for the clients show as they didn't send the confirmation, but these emails should work because it's the right email address for them. But the system doesn't recognize it being the right email.

Loopy Loyalty

Comments: No need for stamped gift cards

Pros:

It’s made a different comparing with our competitors and made most of customers a loyal to our shop.

Cons:

All transactions are clear and easy to deal with it

Ignite Nutrition

Pros:

I like that it was easy to setup, inexpensive and quick to launch

Cons:

I think having access to the customer info in the background would be helpful for business owners. We are already asking the customer to fill out a form. Also it would be nice if the card was not scanned for 30 days if the customer was notified "better hurry" before card expires.

Silverline Review

Comments: I am very happy with the product for the last few years

Pros:

The ease of use and the custom look i can make.

Cons:

The insight is too busy in the graph. I will like to remove some values

Daily Use

Comments: Overall I will continue to use it. It’s so simple and easy.

Pros:

I like the ease of it! Very user friendly.

Cons:

I wish the customer rewards were tracked when they fill their punch card. I’ve been writing their rewards in a notebook.

A Great Tool

Comments: Overall its a great tool to build customer loyalty, communicate with customers directly via wallet function and accumulate client database for promotions.

Pros:

I like the customization features of the product and the message function that enables me to share updates and ways to benefit from the loyalty program with my clients.

Cons:

I have received some feedback regarding android users facing challenges in claiming stamps.

My LL review

Pros:

The digital option was much more cost effective than having key chain loyalty cards printed.

Cons:

That I could only use 30 Stamps at a time

Pricing

Comments: Clients are frequently visiting in order to earn stamps to get rewards.

Pros:

Very easy to use and I like how we can track the last visit of our clients if we missed giving a stamp.

Cons:

The subscription is a bit high, if it could be made affordable it would be good.

Straightforward system for small businesses

Comments: Aside from the minor points mentioned above, everything has run very smoothly and has been received favourably by our customers.

Pros:

The whole Loopy Loyalty rewards program is a breeze to use, no need for any technical knowledge, just follow the instructions and it's ready to go. It's highly customisable and looks professional, helping smaller businesses feel on par with the big chains. In fact, these digital loyalty cards are actually preferred by many of our customers for ease of use (stored in wallets), no need to download an app or set up an account which collects all your personal information, just scan the QR and a card is generated there and then. Managing the system is easy, issuing and redeeming rewards is easy, I have very few complaints and would recommend to others looking for a similar system.

Cons:

Some customers fail to save their card to their device so a mobile friendly way to get them access to their card again would be appreciated, they tend to scan the QR and sign up again which generates a brand new card. I believe you can enable unique customer enrolment checks so sign ups are limited to one per customer however I mistakenly didn't set this up initially, and I'm unable to switch on this feature on an active card though I realise this is my own fault. If this could be enabled after a card is activated this would be useful. If a customer has't saved their card, I have to use a desktop to locate it from the management side and I can then access and share their card with them so they can then save it - doing this on mobile is quite tricky which is an issue when desktop access isn't available. The mobile version of the site is useful and functional apart from searching for a customer (iPhone 14), all searches tend to show 0 results. The only other negative is that rewards are difficult to see on the card, when a customer reaches 10 stamps (enough for 1 reward), the stamps disappear and a reward is saved, I know to click the 3 small dots to access further info and view rewards but despite publishing this information, many of my customers panic and think their stamps have just disappeared and their reward isn't there. I'd prefer to have the number of rewards visible on the front of the card so customers can easily see if they have any to use.

Loopy Loyalty

Comments: We enjoy it. It’s been well received by customers

Pros:

It’s easy to use and great for staff to scan from their phones

Cons:

Sometimes the customer has a had time loading or finding app

Best Loyalty Program Available

Pros:

Setting Loopy Loyalty up was a breeze and our customers love the rewards system. We are very busy so it’s great to be able to see when someone last came in & got their stamps.

Cons:

Sometimes it doesn’t load on the customers card even though it loads on our end. Of a customer gets a new phone, even though they used their phone number and email to sign up the card is not transferred.

Exactly what I needed

Comments: I think it's definitely boosted my sales. It's also increased customer retention. In my business, customer loyalty requires work. This tool has definitely helped with that.

Pros:

I was looking for a loyalty card program that was easy to use and didn't cost an arm and a leg. This fit the bill PERFECTLY. It's very easy to use (on both the owner and customer side), and it's quite reasonably priced, in my opinion. Their customer service people are readily available, if you need them, and they're super helpful. All in all, this is a good service for anyone looking for a simple, easy-to-use loyalty program.

Cons:

You have to check to be sure it's asking for all the customer data. As an example, I didn't notice it was only asking for customer first names. So my first 25 customers have only their first names inputted. That makes it a little awkward when you're trying to figure out which Amy's card you're about to punch. Couple this with the fact you can't add to their data once entered (or at least I haven't figured out how yet), and it could potentially be a real mess. But that can be solved with a little more attention paid by the card owner. I don't know if it's a failure on Loopy's part so much as just a "Buyer, pay attention" kind of thing.

Loopy Review

Pros:

I like that I can send messages to costumers

Cons:

that I can't communicate with costumer service reps right away,

Solid platform, easily adopted

Comments: NOC had 6 coffee shops across HK and wanted to gain better insights from the loyalty card program we were running. Within a couple of months we have a clearer picture on how many new vs regular customers we have, how often the later are coming and who our super users are.

Pros:

- Intuitive to use - Clear reporting dashboard - Easy for customers to download and use - Wallet integration is a winner

Cons:

- Not that much flexibility to customise without developer work

Love the futuristic concept. Only downside is older customers tend to not know how to work it.

Pros:

I love that it's a such a cool concept. People are really impressed when I check them out and add stamps. Plus I can sit down and remotely add stamps to lucky random customers through out the day.

Cons:

I wish there were a back office option within the app. That way I could either stamp someone or look up there card and have my dashboard etc. on the app.

Marble Slab review

Pros:

Very easy to use and to set upIt has apple and google wallet

Cons:

Not so flexible, especially when tracking rewards per branch or user