--- description: Learn more about Five9 price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Five9 Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9) # Five9 Canonical: https://www.capterra.co.nz/software/132405/five9 Page: 1 / 21\ Next: [Next page](https://www.capterra.co.nz/software/132405/five9?page=2) > Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. > > Verdict: Rated **4.2/5** by 481 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Five9? Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 481 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Five9 - **Location**: San Ramon, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$159.00 - **Pricing model**: Other - **Pricing Details**: Monthly license fees per concurrent agent depend on volume and selected product options. Additional long distance fees may apply. Bundled seat/long distance packages available. Contact Five9 for a custom price quote. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) - **Supported Languages**: English, French, German, Polish, Portuguese, Spanish - **Available Countries**: Brazil, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transcription - Campaign Management - Chatbot - Customer Experience Management - Customisable Reports - Customisable Templates - Dashboard - Data Visualisation - Employee Coaching Tools - Employee Scheduling - Event Triggered Actions - Feedback Management - File Transfer - For Call Centres - IVR - KPI Monitoring - Labor Forecasting - List Management - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - Negative Feedback Management - Power Dialer - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Survey/Poll Management - Surveys & Feedback - Third-Party Integrations - VoIP - Workflow Management - Workforce Management ... and 16 more features ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) ## Related Categories - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) - [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.co.nz/directory/31034/telemarketing/software) - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) 3. [Convoso](https://www.capterra.co.nz/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.nz/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Five9 cloud phone" — 3.0/5 > **Amitabh** | *19 November 2024* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: 1. Easy to integrate with any ticketing tool. It is added as a plugin and is easy to use and manage. 2. You can setup from station based on Gateway or any id that you configured. 3. Proper reporting of incoming and outbound calls. > > **Cons**: 1. Automatic logout from the machines if you are not there for even 5 minutes. 2. Voice quality is not that much clear and good. 3. Very slow and time taking to start in the day. > > We are using Five9 as a cloud contact support platform to call and interact with our customers. It is not that much efficient as we expected. Frequent session logout and audio quality issues cause trouble in doing work. ----- ### "Junk software" — 1.0/5 > **Shahriar** | *27 March 2025* | Food & Beverages | Recommendation rating: 0.0/10 > > **Pros**: Nothing to like about system with too many prolems. > > **Cons**: Not friendly and too many defects with unusual operations. > > For last few moths that our company got this service, almost 12 different defects. ----- ### "Powerful CTI very well integrated with Salesforce CRM" — 5.0/5 > **Jack** | *9 April 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: - Perfectly integrated with our CRM, I never need to enter a phone number manually - it pops up information about the person I'm calling - it also pops up information about inbound calls when the person is identified > > **Cons**: - sometimes the end of call workflow doesn't work properly based on the disposition I selected > > I use Five9 to call all our potential candidates who showed interest or applied for our bootcamps. I can do high volumes of outbound and manage inbound calls. While the interface can feel a bit complex at first, once familiarized, it becomes a powerful tool for admissions outreach ----- ### "Great CTI tool, very well integrated with Salesforce CRM" — 5.0/5 > **Gabriel** | *14 March 2025* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: - Quick dialup - Fast reactivity - Great integration with Salesforce contacts > > **Cons**: - It will be good to see directly the voicemails attached to the contact in Salesforce - Can't call a number if it's not a contact > > I use Five9 everyday to call students already in my pipeline or I put myself active in the calling queue to call inbound leads ----- ### "They're OK" — 3.0/5 > **Shaun** | *1 December 2024* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: Not much, they were great when they started but seem to have fallen behind > > **Cons**: See above answer, too many bells and whistles that did not work properly > > Great company but for all around needs and functionality there are better choices ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.co.nz/software/132405/five9?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/132405/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data