--- description: Learn more about Talkdesk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.co.nz/software/132852/talkdesk Page: 1 / 31\ Next: [Next page](https://www.capterra.co.nz/software/132852/talkdesk?page=2) > Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. > > Verdict: Rated **4.5/5** by 732 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Talkdesk? Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 732 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Talkdesk - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$85.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Spain, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Campaign Management - Computer Telephony Integration - Contact Management - Customer Experience Management - Customer Surveys - Dashboard - Employee Coaching Tools - Employee Scheduling - Event Triggered Actions - For Call Centres - IVR - Interaction Tracking - Knowledge Base Management - Labor Forecasting - List Management - Multi-Channel Communication - Multiple Scripts - Performance Metrics - Phone Key Input - Predictive Dialer - Process/Workflow Automation - Quality Management - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Text to Speech - Third-Party Integrations - VoIP - Voice Customisation - Voice Mail - Workforce Management ## Integrations (46 total) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... and 31 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Telephony Software](https://www.capterra.co.nz/directory/30084/telephony/software) - [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software) - [VoIP Software](https://www.capterra.co.nz/directory/30940/voip/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.nz/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [LiveAgent](https://www.capterra.co.nz/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [LiveChat](https://www.capterra.co.nz/software/62194/livechat) — 4.6/5 (1715 reviews) 5. [Freshdesk](https://www.capterra.co.nz/software/124981/freshdesk) — 4.5/5 (3408 reviews) ## Reviews ### "Review from daily user" — 4.0/5 > **Olga** | *9 January 2026* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Cons**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25 March 2025* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: all the different features you can add or take away. > > **Cons**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "Great for handling call management" — 5.0/5 > **Verified Reviewer** | *18 September 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business > > **Cons**: I think in an ideal world you've got a cloud calling software which is would be native to your CRM for the smoothest possible experience ----- ### "Does what a phone tool needs to do." — 4.0/5 > **Rebecca** | *11 February 2025* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: Talkdesk is reliable and simple to use, does exactly what I needed it to. > > **Cons**: Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone. Additionally, having to have a window for our CRM system and a seperate window for Talkdesk can be a little frustrating - I do with the integration was a little more smooth. > > I used Talkdesk in conjunction with Salesforce within a customer service team. The two tools worked together flawlessly to allow customers to call us, which is what we needed from a call tool. ----- ### "Talkdesk Review" — 5.0/5 > **George** | *20 March 2025* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: Fast, responsive. Call quality is very good. Easy to take notes and gather data about calls. > > **Cons**: I have nothing bad to say about Talkdesk. > > I use Talkdesk every day at work to handle our company's phone lines. It is a great platform for inbound and outbound calling and I would definitely recommend it for beginners since it is easy to learn. The platform has good functionality, making it simple to save and edit caller data on the fly. Additionally, taking notes for calls is effortless and Talkdesk makes it easy for you to review your call logs and gather data. ----- Page: 1 / 31\ Next: [Next page](https://www.capterra.co.nz/software/132852/talkdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/132852/talkdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data