--- description: Learn more about CXone Mpower price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CXone Mpower Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [CXone Mpower](/software/134775/incontact-call-center-software) # CXone Mpower Canonical: https://www.capterra.co.nz/software/134775/incontact-call-center-software Page: 1 / 25\ Next: [Next page](https://www.capterra.co.nz/software/134775/incontact-call-center-software?page=2) > AI-powered workforce management software that uses machine learning to generate schedules with dynamic schedule adjustments. > > Verdict: Rated **4.2/5** by 581 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CXone Mpower? It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 581 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NiCE ## Commercial Context - **Starting Price**: US$71.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Anguilla, Argentina, Australia, Austria, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Canada, Cayman Islands, Chile, China and 89 more ## Features - Activity Dashboard - Auto-Dialer - Automated Routing - CRM - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Campaign Management - Chatbot - Communication Management - Contact Management - Customer Database - Customer Experience Management - Customer History - Customisable Forms - Customisable Templates - Dashboard - Email Management - Employee Coaching Tools - Employee Management - Employee Scheduling - Feedback Management - File Transfer - For Call Centres - Inbox Management - Intraday Management - Knowledge Base Management - Labor Forecasting - List Management - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - Power Dialer - Predictive Dialer - Process/Workflow Automation - Quality Management - Queue Management - Recording - Reporting/Analytics - SMS Messaging - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Template Management - Time Off Management - Timesheet Management - VoIP ... and 28 more features ## Integrations (38 total) - AnswerDash - Applango - Atos Suite - Bullhorn ATS & CRM - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Fuze - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Workforce Management Software](https://www.capterra.co.nz/directory/30210/workforce-management/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) - [Customer Satisfaction Software](https://www.capterra.co.nz/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.co.nz/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software) ## Alternatives 1. 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[Genesys Cloud CX](https://www.capterra.co.nz/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "CX One review" — 4.0/5 > **Jamie** | *17 October 2024* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: It's easy to skill agents and build dashboards. > > **Cons**: Time it takes to build things out like teams. > > It's better than the previous tool we used. ----- ### "Avaya CMS is better" — 3.0/5 > **Lindsey** | *8 September 2024* | Health, Wellness & Fitness | Recommendation rating: 4.0/10 > > **Pros**: The forecasting functionality was solid. > > **Cons**: The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state. > > RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work. ----- ### "Nice CX one review" — 5.0/5 > **Lauren** | *30 January 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: I am not familiar with what appears to be the new branding of Mpower, however I like overall the ease of workflow, you guys thought of everything. > > **Cons**: I seem to have the most issues with reporting, I think it's inconsistant and hard to get to. The automated reports don't match custom reports when I run the same data. > > Overall, I would say that your service/support has been great-- fast and correct. ----- ### "You CAN'T Go Wrong with NICE CXOne\!\!\!" — 5.0/5 > **Tina** | *7 October 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: EVERYTHING\!\!\! We recently added many features to our suite of services, Feedback Management, RTIG, QM, WFM\! We are also in the process of moving many of our teams into CXOne and the ROI we have already experienced is AMAZING\! > > **Cons**: We LOVE it all\!\!\! ZERO complaints\!\! HIGHLY RECOMMEND\!\!\! > > LIFE CHANGING\! The ability to report on current trends, agent visibility, customer interactions, etc, has been nothing short of PHENOMINAL\! ----- ### "Great Product" — 4.0/5 > **Tim** | *25 November 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy management, set up, functionality and use > > **Cons**: RIng Central Support team was inept, some of the reporting is clunky ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.co.nz/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data