--- description: Learn more about Hostaway price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hostaway Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/20032/reservations/software) > [Hostaway](/software/152433/hostaway) # Hostaway Canonical: https://www.capterra.co.nz/software/152433/hostaway Page: 1 / 62\ Next: [Next page](https://www.capterra.co.nz/software/152433/hostaway?page=2) > Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1524 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Hostaway? Vacation rental property managers, short-term rental property managers, Airbnb hosts, Vrbo hosts, Booking.com hosts, and Expedia hosts ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1524 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Accounting - Booking Management - Booking Notes - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Communication Management - Contact Management - Customer Support - Document Management - Dynamic Pricing - Employee Management - GDS/OTA Integration - Guest Experience Management - Housekeeping Management - Incentive Management - Inventory Control - Lead Management - Maintenance Management - Marketing Automation - Multi-Channel Distribution - Multi-Channel Management - Online Booking - Online Payments - Opportunity Management - Order Management - Partner Management - Partner Portal - Payment Processing - Performance Metrics - Pipeline Management - Point of Sale (POS) - Promotions Management - Property Database - Property Management - Rate Management - Reporting & Statistics - Reporting/Analytics - Reservations Management - Revenue Management - Room Inventory - Third-Party Integrations ## Integrations (63 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 48 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Booking Systems](https://www.capterra.co.nz/directory/20032/reservations/software) ## Related Categories - [Rental Property Management Software](https://www.capterra.co.nz/directory/30929/rental-property-management/software) - [Vacation Rental Software](https://www.capterra.co.nz/directory/30616/vacation-rental/software) - [Channel Management Software](https://www.capterra.co.nz/directory/30678/channel-management/software) - [Hospitality Property Management Software](https://www.capterra.co.nz/directory/20031/hospitality-property-management/software) - [Hotel Channel Management Systems](https://www.capterra.co.nz/directory/31615/hotel-channel-management/software) ## Alternatives 1. [Buildium](https://www.capterra.co.nz/software/47428/buildium-property-management-software) — 4.5/5 (2205 reviews) 2. [DoorLoop](https://www.capterra.co.nz/software/211768/doorloop) — 4.8/5 (704 reviews) 3. [ResMan](https://www.capterra.co.nz/software/135182/resman) — 4.6/5 (601 reviews) 4. [Guesty](https://www.capterra.co.nz/software/159377/guesty) — 4.4/5 (465 reviews) 5. [Entrata](https://www.capterra.co.nz/software/20372/entrata) — 4.6/5 (444 reviews) ## Reviews ### "Frustrating and expensive with no customer support, wouldn't recommend." — 1.0/5 > **Dana** | *12 January 2026* | Leisure, Travel & Tourism | Recommendation rating: 0.0/10 > > **Pros**: Integrated messaging and CRM feature (Only IF guests actually fill out their details online, it is not automatic). > > **Cons**: Terrible support, don't even reply to tickets raised. Every time there is an issue where the integration fails or the pricing doesnt disply correctly, it takes them a minimum of 4 days to reply \& they don't always solve the issue. > > Frustrating and expensive, not worth the headache. I like some of the features but the app doesn't have any of them, so it's pretty useless to have apart from a messaging app. ----- ### "Thank you \[sensitive content hidden\] :)" — 5.0/5 > **Meg** | *8 October 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Super friendly and helpful online :) I am enjoying the user friendly systems, and the integration... > > **Cons**: Nothing that I am unhappy with :) I have been spending time learning the system as best as I can.... > > I have enjoyed the onboarding experience... And I am enjoying the facilities... My favourite part is the fact that I can have all of my calendars in one system. ----- ### "\[sensitive content hidden\] a total legend\!" — 5.0/5 > **Matias** | *8 May 2025* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: we really like the user interface, how customisable are the formulas > > **Cons**: that its very hard to communicate with you guys, on the phone it always says that you are experiencing high call volumes > > My experience with Hostaway has ups and downs, but Experiences like the one I have with \[sensitive content hidden\] are the ones why I'm a client ----- ### "World class support" — 5.0/5 > **Matt** | *18 November 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The support. \[sensitive content hidden\] have been outstanding with their responses and help > > **Cons**: Nothing. Nothing. Nothing. Nothing. Nothing. > > Excellent. Excellent. Excellent. Excellent. ----- ### "Excellent features, easy to use, fantastic onboarding" — 5.0/5 > **Ruth** | *23 July 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: The things I love about Hostaway: - Easy to use - Enables us to connect to more platforms than we could before - Enables us to have a professional booking engine on our website - All messages, from any platform, can be answered in Hostaway - Excellent reporting, including the ability to customise our reports ourselves - Easy to see what channels we're connected to, and to manage the connections - Intuitive to use - So many features that are not available on other sites - Onboarding was very comprehensive and extremely well done. \[sensitive content hidden\] was an excellent tutor and made it so easy. > > **Cons**: It's not a criticism, but there's so many features it's hard to remember them all\! > > Our overall experience has been excellent. I could not have asked for better. Our onboarding expert, \[sensitive content hidden\], is a superstar. He was friendly, helpful and efficient. He was always happy to answer our questions, including some that were "off topic". He made the onboarding process seamless, and super easy. I can't recommend him enough. ----- Page: 1 / 62\ Next: [Next page](https://www.capterra.co.nz/software/152433/hostaway?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/152433/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data