--- description: Learn more about Zoho CRM price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Construction CRM Software](/directory/30657/construction-crm/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.co.nz/software/155928/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.capterra.co.nz/software/155928/zoho-crm?page=2) > CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more. > > Verdict: Rated **4.3/5** by 6972 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6972 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$14.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Access Controls/Permissions - Appointment Management - Automated Routing - Business Process Automation - CRM - Campaign Management - Chat/Messaging - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Content Library - Content Management - Customer Database - Customer Experience Management - Customer History - Data Entry - Document Management - Donor Management - Drag & Drop - Email Marketing - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Lead Generation - Live Chat - Loyalty Program - Marketing Automation - Multi-Channel Data Collection - Onboarding - Performance Metrics - Predictive Analytics - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Sales Reports - Search/Filter - Social Promotion - Survey/Poll Management - Surveys & Feedback - Task Management - Visual Analytics - Workflow Configuration ... and 70 more features ## Integrations (70 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 55 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Construction CRM Software](https://www.capterra.co.nz/directory/30657/construction-crm/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.co.nz/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.co.nz/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.co.nz/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.co.nz/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.nz/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.nz/software/204998/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.nz/software/61368/salesforce) — 4.4/5 (18781 reviews) 4. [Dynamics 365](https://www.capterra.co.nz/software/157279/dynamics-365) — 4.4/5 (5819 reviews) 5. [Pipedrive](https://www.capterra.co.nz/software/132666/pipedrive) — 4.5/5 (3050 reviews) ## Reviews ### "A+ for CRM" — 5.0/5 > **David** | *1 May 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: As a front end user, I love the mobile app, to load interactions while on the road. > > **Cons**: I’m not sure if it alerts me well enough for upcoming meetings. > > Fantastic sales tool for tracking and reporting on interactions. ----- ### "Zoho CRM Review" — 5.0/5 > **Dishant** | *31 January 2025* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: Easy to use User-friendly and simple to operate. > > **Cons**: Everything has been going great so far for our small business. > > It is easy to use, has many great features, and can connect to Zoho Mail. ----- ### "One of the best CRMs out there" — 5.0/5 > **Ron** | *30 July 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: The amount of functionality retained in the mobile app is amazing. It is by far the most useful mobile app out of the many CRMs I have tried. Also the product is extremely customizable - I find it to be a perfect fit for my business and my sales process. > > **Cons**: There weren't many things I didn't like about Zoho. There is a substantial learning curve, due to the depth of customization and features available. > > I had used Zoho in the past, and so it was a very easy decision with my newest venture. It fits my needs perfectly and does an incredible job of helping me manage my business and sell. ----- ### "Good CRM, better with the whole Zoho Suite" — 4.0/5 > **Verified Reviewer** | *28 October 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: CRM management with plenty of features, customizations and all you can expect from a modern CRM. It's biggest advantage? If you use the whole Zoho Suite, everything is connected and you can improve your company A LOT. Among that, it's a good CRM. > > **Cons**: As all Zoho apps, configuration it's a little bit complicated, permissions are sometimes ultra complex to understand, and some adjustments need to be done by the OWNER of the installation, which is only ONE account and can do some administrative things. Another con is definitely support, which honestly it's not the best. > > More than 2 years using it as main CRM, for managing accounts in Spain, Portugal and Italy. Connected with the rest of the Zoho ecosystem, specially with Projects, Sprints, Books and Analytics. ----- ### "Great platform for contact information organization" — 4.0/5 > **Mallory** | *17 March 2026* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I like the various features within to help keep the team organized and easily locate our client's information. I also like the customization to help our company organize our client's important details better. > > **Cons**: I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis. > > I use Zoho's CRM to locate client information to either help with decision making processes or in order to reach out to our clients or communicate within our team. ----- Page: 1 / 280\ Next: [Next page](https://www.capterra.co.nz/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data