--- description: Learn more about 3CX price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CX Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [3CX](/software/158704/3cx) # 3CX Canonical: https://www.capterra.co.nz/software/158704/3cx Page: 1 / 20\ Next: [Next page](https://www.capterra.co.nz/software/158704/3cx?page=2) > 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. > > Verdict: Rated **4.4/5** by 465 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses 3CX? 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 465 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CX - **Location**: Nicosia, Cyprus - **Founded**: 2008 ## Commercial Context - **Starting Price**: $350.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1 year free, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 93 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autoresponders - CRM - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Conferencing - Contact Management - Customisable Branding - Customisable Reports - Dashboard - File Sharing - File Transfer - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Offline Form - PBX - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - SMS Messaging - Search/Filter - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - VoIP - Voice Mail ... and 9 more features ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software) ## Related Categories - [Speech Analytics Software](https://www.capterra.co.nz/directory/32258/speech-analytics/software) - [Unified Communications Software](https://www.capterra.co.nz/directory/31035/unified-communications/software) - [Business Phone Systems](https://www.capterra.co.nz/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.co.nz/directory/31102/cloud-pbx/software) - [Team Communication Software](https://www.capterra.co.nz/directory/31033/team-communication/software) ## Alternatives 1. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) 2. [800.com](https://www.capterra.co.nz/software/208208/800-com) — 4.7/5 (313 reviews) 3. [Nextiva](https://www.capterra.co.nz/software/175788/nextiva) — 4.6/5 (914 reviews) 4. [RingEX](https://www.capterra.co.nz/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) 5. [Ultatel Cloud Business Phone System](https://www.capterra.co.nz/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) ## Reviews ### "Great system" — 5.0/5 > **Clint** | *7 February 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Connects all phone systems to one convienient phone. Can monitor messages via emailed transcripts from multiple phones. Incredibly easy to use > > **Cons**: Sometimes I don't get an audible call from one of my phones but I do get the messages people leave. It could be a setting to look at however. > > No problems. Easy to use and incredibly convenient ----- ### "Seamless and efficient PBX software" — 5.0/5 > **Josh** | *15 December 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Extremely easy to setup and deploy with a huge range of handset options. Just can't be it for all your pbx needs. > > **Cons**: Not that much at all. If I had to say something I would say the licencing should maybe have more options for smaller business deployments. > > Seamless and efficient. Massive time saver for admin and users alike. Gives anyone the enterprise business phone system approach without the huge costs. ----- ### "Great PBX software\!" — 5.0/5 > **Juan** | *24 November 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Simultaneous calls licensing, customization, mobile apps. Esay of use and great integrations are the things I like the most. > > **Cons**: Sometimes 3CX is a little slow reacting to market requirements, necessary to stay on top. Just have to be patient. > > Best PBX software I have found (since 2017, every year). Great focus on security and value for money, and of course great deal of customization. ----- ### "3CX IS AGREAT" — 5.0/5 > **ALFREDO** | *9 March 2026* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: It is a company that we have just started using here at my work, it is something new and easy to use. We are in contact with our backup office in other countries. customer support is great, features is good also > > **Cons**: This is something new that I just started using, nothing negative or anything I don't like at the moment. > > Based on the fact that it is something new for me, so far, I am satisfied using 3CX. Now it is part of my daily routine at my job ----- ### "Overall good but could be better" — 3.0/5 > **Verified Reviewer** | *30 October 2025* | Renewables & Environment | Recommendation rating: 7.0/10 > > **Pros**: User friendly admin portal to track calls and recordings, view statistics of users, and pull reports. Allows for multiple numbers, open hours and schedules, notifications of missed calls, etc. Pay per minute rather than a flat monthly fee. > > **Cons**: Inability to easily choose which number you will call from. Difficult to understand which phone line is ringing when you are receiving a call. Contacts does not always save changes you make on contacts. > > It is a solid VOIP system but is not perfect. You can manage your employees easily, but there are some limitations. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.nz/software/158704/3cx?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/158704/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data