17 years helping New Zealand businesses
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What Is VTEX?

VTEX is a leading global commerce and marketplace solution provider that helps brands, retailers, manufacturers, wholesalers, grocers, CPGs, and others sell more, operate more efficiently, scale seamlessly and deliver remarkable customer experiences across all their channels and customer touchpoints. VTEX is the first and only commerce platform provider in the world with e-commerce, marketplace, and OMS in a single solution. VTEX supports more than 3,000 brands globally.

Who Uses VTEX?

Mid-market and enterprise business.

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Reviews of VTEX

Average score

Overall
4.7
Ease of Use
4.5
Customer Service
4.4
Features
4.6
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
18%
3
6%
Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Expensive, not considered for small ecommerce

4.0 6 years ago

Pros:

Great solution, keep in mind that it is a hard player but really expensive

Cons:

Pricing is set based on sales... this makes it quite expensive

Francisco
HelpDesk Coordinator in Colombia
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

intuitive digital commerce platform

5.0 2 years ago

Comments: It exceeded my expectations in such a way that I recommend it as a great digital commerce platform that covers everything you need to showcase your products.

Pros:

When it comes to making adjustments to the platform for the administration of our products, it is very intuitive and allows you to start working immediately without being an expert.

Cons:

On the subject of integrations with other platforms, it falls a little short, but the tool fulfills what is necessary to provide an effective service when it comes to digital commerce.

Ron
Ecommerce Manager / Online Marketing Manager in US
Used the Software for: 1+ year
Reviewer Source

We are currently using a very early version of Workarea (0.6). This review is based on version 3.2.

3.0 8 years ago

Pros:

Workarea has an easy, straightforward interface that utilizes search, enabling even the newest user to easily find their way around. It has also implemented many features which one would hope to have in a robust ecommerce platform.

Cons:

I am always hesitant to recommend any ecommerce platform that is proprietary to the developer. It creates a situation where the marriage between retailer and developer is essentially permanent. If the retailer become dissatisfied with the developer, they are unable to "pick up and move" unless they choose to replatform. Knowing this, a retailer needs to go into things very certain that they want to work with that developer long-term.

Elisa
Digital & eCom Director in Spain
Food & Beverages, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Scalable ecommerce

5.0 2 years ago

Comments: Great overall experience

Pros:

Scalable ecommerce with great customer success

Cons:

Some parts cannot be personalized and the multi-language management is not as smooth as it could be

Leandro
Project Manager in Brazil
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Why choose Vtex

5.0 8 years ago

Comments: I work with Vtex since 2014 and it is a great platform, from infrastructure to support.
We are up more then 50 projects at Vtex and always have support that Vtex team in any problem.
It is easy to administrator because it's modularized and easy to search the information that you need to change something or configure another thing. Vtex is a good company to work, because promove interection between your employers and us agencies.

Emilio
COO in Brazil
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Vtex covers various business models

5.0 8 years ago

Comments: With the same platform it was possible to structure a robust and scalable omnichannel architecture. In addition, the same software was able to serve all business models of the company: B2B, B2C, B2E and market place.

Pros:

API based, scalable, flexible and robust

Cons:

The interface of some software modules does not provide a good usability experience for the user

Arnaldo
director in Brazil
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great e-commerce solution

5.0 8 years ago

Comments: We use VTEX in our online store and the results have been great. The optimization for search engines has generated a lot of traffic for our store. The configuration options for promotions are very good!

Pros:

Higher organic traffic, convertion rate, average order value and approved orders. Time for implementation is shorter and the costs are lower.

JB
Brazil
Used the Software for: Not provided
Reviewer Source

I used it in several ecommerce projects and overall the platform is great.

5.0 8 years ago

Comments: The Business manager interfaces is very simple and easy to use for the merchant.
Also the backend is rich of functionalities for example there are several rules to create a promotion.
It is a true cloud platform so you don't need to care of all sys admin stuff and every few months there are new functionalities available on the platform.

André
Brazil
Used the Software for: Not provided
Reviewer Source

The best ecommerce platform

5.0 8 years ago

Comments: VTEX is the most complete ecommerce platform today. The key point for me is the application scaling within Amazon WS.

Claudio
Brazil
Used the Software for: Not provided
Reviewer Source

Excellent platform

5.0 8 years ago

Comments: A very complete platform that caters very well to all customer segments they serve. I highly recommend it.

Adriano
CFO in US
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy and smooth

5.0 7 days ago New

Comments: Our website's been operating for a few years now and so far we've had no problems at all.

Pros:

We've tried other platforms before and Vtex is the easiest one to deal with.

Cons:

Being very honest, everything has been good so far.

Jônatas
Jônatas
Founder & Digital Marketing Strategist
Verified LinkedIn User
Food & Beverages, 2–10 Employees
Used the Software for: Not provided
Reviewer Source
Source: GetApp
5.0 7 years ago
Gerard
Verified LinkedIn User
Used the Software for: Not provided
Reviewer Source
Source: GetApp
5.0 6 years ago
Jofran
Verified LinkedIn User
Used the Software for: Not provided
Reviewer Source
Source: GetApp
4.0 6 years ago
Giuseppe
Manager in Italy
Management Consulting, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Potente motore per migliorare i risultati di aziende in crescita sui marketplaces

5.0 3 months ago

Comments: Dopo un anno su VTEX la piattaforma si è rivelata un potente motore per la mia attività, in particolare per quanto riguarda la gestione multicanale dei marketplaces. Tuttavia l'investimento in tempo (per impostazioni e personalizzazione) e denaro è significativo, ma ne vale la pena.

Pros:

Il marketplace nativo di VTEX è un ottimo strumento, si può ampliare facilmente l'assortimento di prodotti senza stock aggiuntivo da gestire. Aggiornamenti costanti per migliorare funzionalità e sicurezza.

Cons:

Il costo di VTEX è più alto rispetto ad altre piattaforme che ho testato in passato. Non è la piattaforma più user-friendly per principianti.

Caroline
Analista in Brazil
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

VTEX: Recursos, Funcionalidades e Custo-Benefício no Comércio Eletrônico

5.0 last year

Comments: Usei a VTEX por 3/4 anos na minha antiga empresa, foi uma boa escolha, além disso migramos todas nossas marcas aos poucos para essa plataforma. Encontramos uma solução abrangente e robusta para nossas necessidades de comércio eletrônico. Os recursos oferecidos pela VTEX, desde a criação de lojas online a ferramentas de gerenciamento de pedidos e personalização avançada, permitiu que nosso negócio construísse e administrasse as operações de venda no site de forma eficiente. Com certeza a capacidade de personalizar layouts, segmentar conteúdo e integrar-se a serviços de terceiros amplia as possibilidades de oferecer uma experiência de compra única para os clientes.

Pros:

Ampla variedade de recursos como: criação de lojas, gestão de pedidos etc. A VTEX possui pacotes para pequenos e grandes negócios e ajudam a acompanhar o crescimento. Além de toda parte cadastral para área de SEO, gerenciamento de pedidos e visão omnichannel. A VTEX não é dificil de usar, basta navegar que ela é bem intuitiva.

Cons:

A VTEX oferece opções avançadas de personalização, mas existem personalizações extremamente complexas e podem requerer conhecimentos técnicos especializados e recursos adicionais. Além de em alguns casos, para determinadas funcionalidades, pode ser necessário recorrer a integrações de terceiros, o que pode resultar em custos adicionais e dependência externa.

Denis
Respnsa de cx in Argentina
Marketing & Advertising, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Reseña vtex

4.0 10 months ago

Comments: En general la experiencia es buena, aunque deberian realizar desarrollos a medida.

Pros:

Rapidez en la gestion de pedidos y facilidad de uso

Cons:

Limitaciones en las funcionalidades, poco desarrolo continuo especificos.