Campspot

Easy to use, maximizes profits, and is backed by the best customer support. What could be better?

Pros:

-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system.

Cons:

Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful.

Customer support is AMAZING and worth 10 stars!

Comments: Far and wide our experience with Campspot has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups.

Pros:

Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, [SENSITIVE CONTENT HIDDEN], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well.

Cons:

I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice.

Not user friendly

Pros:

Many campers use campspot already and had a lot of accounting

Cons:

Very hard to operate not user friendly every detail is difficult

Best Decision Ever

Comments: Exceptional from onboarding to what I think may be a stupid question, they are always there to help.

Pros:

We purchased a campground that was using index cards for reservations. 1 hour after implementing Campspot, we knew it was the best decision ever.

Cons:

Fees for seasonal sites and if I have to help one of the campers that aren't comfortable with online reservations, I get charged when I have to manually enter in for them.

Great software and customer service

Comments: Great experience with Campspot would definitely recommend to other campgrounds. The system allows you to do SO much!

Pros:

Great customer service and always working to make the system better

Cons:

They need to make selection for the number of pets and children more visible

Decent software with a real customer service problem

Comments: Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals ([sensitive content hidden], etc.), generally speaking, we are frustrated with Campspot on a regular basis. No one answers the phone. Callbacks take far too long… days or even weeks and the auto messages frequently ask if you want to hold or get a call back. When I asked to hold, I am then put into voicemail anyway. Why leave a message if no one is going to call me back until I've solved the problem myself or figured out a workaround. To be honest, we are just biding our time until a better reservation system comes along.

Pros:

I like that campers are able to book online at their convenience

Cons:

I absolutely hate how long it takes to receive a callback from anyone at Campspot. They always seem to be short staffed. They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls. Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat.

Good for small campgrounds, not so great for larger ones

Comments: The Sales process seemed expedited and we were warned many times that "if we didn't sign soon, we might not be able to get implemented for awhile". Now I think that's because some of the items we found during (and after) implementation would have perhaps caused us to make a different decision.

Pros:

I like the online booking guest user experience and being able to add photos and descriptions to our various site types. I also like the ability for guests to book add ons to their reservation, and I like the Site Optimization and Dynamic Pricing on the Administrative/back end.

Cons:

We cannot add more than one guest to a reservation without using user-defined fields within the Reservation. This doesn't create a Customer Profile for them which causes us several problems. We can't add a membership to their account because they don't have one. They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have a Credit Card on file. We aren't a family campground and many of our reservations are friends who need their own accounts. We can't add a Customer Profile manually. Because we cannot enter additional guest information into the Reservation, it was suggested that we use one of the user-defined fields to capture this. For online bookings, this is done during the check-in process, which only goes out 24 hours before arrival. We have over 100 sites.. Which means we have to review ALL of them 24 hours before they arrive. Holiday weekends we're sold out, and it's a lot of work to do to prepare. Although still a pain, if we could capture this at the time of booking instead of at the time of check it, at least we would have it a little earlier. So, my ask here is that user-defined questions be allowed to be asked at the time of booking and not just check-in.

Campspot Does it All

Pros:

Campspot provides a platform to effectively and efficiently manage our campground. It has truly been a 1-stop-shop for us. We can now provide customers with an easy, online booking experience, complete with pictures and descriptions of each site, pavilion, and amenity we have to offer. Administration is a breeze whether it's editing reservations or customer profiles, adding additional amenities or sites, uploading new site rates, or changing rules.

Cons:

As with all software programs, updates are a must. However, I have had a bit of trouble with certain updates changing the program to the point that I needed to call support for assistance.

CampSpot is great!

Comments: I have used it for the past 6 months making reservations, taking payments and organizing the resort

Pros:

The ease of booking and the calendar feature.

Cons:

I wish there was a way to merge customers who have several accounts (most of the time this is easy to do, but for some who have used different modes to sign up there is no way to merge their accounts.)

Campspot helped our campground

Comments: I use campspot on a daily basis at our campground. I use it to make and edit reservations, process transcractions in POS and reservation billing, and deal with add-ons.

Pros:

Campspot has many great features that help our campground out. From ease of online booking, to reservation management, add-ons (golf carts, packages, etc) campspot is overall a great system to use.

Cons:

The software can sometimes be buggy when it comes to billing and invoicing but rarley does it require customer support from Campspot. Most of the times, we are able to quickly correct the issue.

Camp Spot usage

Comments: Camp spot is not hard to use. There is some things you can do.

Pros:

it's pretty easy to change dates or rates if necessary.

Cons:

if we have to more the dates to the following year, you cannot do it. if it's a year out.

Money maker

Pros:

Love how easy it is to use. Dynamic pricing, guest info, pre arrival and post arrival communication

Cons:

No activity schedule for shuttles. Cancellation can be cumbersome

Camp Jackson Sawyer

Comments: I am pleased with your system. It is easy to learn and to teach to others

Pros:

Allows me to know how many are coming to camp

Cons:

nothing at this time that I can think of

A must have reservation system!

Comments: Overall, Campspot is my favorite software! It is incredibly user friendly! Also, every single person I have interacted with have been nothing short of amazing!

Pros:

First off, the ease and efficiency of making reservations is a huge deal. Everything from manual input to online reservations is simple and quick. The system is so smart, it will not let you make a mistake! But in the result you do hit a snag, the costumer service from the Campspot team is unmatched! I have worked with several different systems over the last 18 years; the response time is quick and easy to understand! That is a huge bonus for me!

Cons:

The only con I can think of is having to put in all of a guest's info if you have to manually input a credit card number when using the P.O.S. system. But that is so minor and rarely needed.

Stop Here

Comments: Campspot helped us bring new revenue streams we couldnt before. We have sold more add ons than ever before. 86% increase in golf cart sales the first year. 24% increase in sites the first year. 34% increase in Cabin rentals the first year. Campspot took us from a maximum of 21% of our sites being online booked, to almost 50% in one season. Unbelievable. One other very critical point is the constant improvements and the networking. Campspot constantly asks what its customers would like to see in the software. Then they do it. Very refreshing.

Pros:

This software is very intuitive. It is easy to set up, its fast, its very easy to adapt it to all the variables out there in our industry. It has an ability to increase revenue that others cant. It looks great to our customers, and it significantly helps us up charges. The tech support is the best in the industry.

Cons:

The only Con with this software is its ability to plug directly into many financial platforms for reporting. I have not experienced a barrier, but I have networked with others that have an issue with Quickbooks online.

Customer Service Greatness

Comments: I love Campspot. There might be a "better" program, but I'll never go look, because their customer service is beyond anything I've experienced in this industry and others.

Pros:

I get almost no phone calls from customers booking over the web without us. I love the grid and report features. They just updated the back side that I use and I love the updates!!!

Cons:

There are a lot of reports and so it's hard sometimes to find exactly what I'm looking for, but when that happens I just email customer service and they help run one that works for me.

WillowTree Review

Comments: Overall, the experience has been very good! The ability for customers to book online and the great optimization tools have more then paid for the initial setup and ongoing cost of the system.

Pros:

The online booking features and the streamline consumer facing page made our decision easy when selecting a reservation software. We also love the cloud based platform, which allows for streamlined collaboration and access across the company.

Cons:

The initial upload was a little difficult, several months of reservations had to be manually checked and corrected. Also, getting accustomed to the financial reporting system took a little trial and error.

You won't regret it!

Comments: So far, so good! Excellent customer service. Powerful software.

Pros:

The software has a modern look and is easy to navigate from day one. The reporting is very powerful and convenient. The list of features is long and very functional - I love that the features offered are what I NEED to run my business and not just a bunch of "fluff". Also - while there are many available customization options, the software remains intuitive and simple to use. [SENSITIVE CONTENT HIDDEN], my software and training guru has been incredibly responsive and available.

Cons:

Occasionally, the system will lock up or freeze in the middle of a reservation or while customizing campground set-up. This happens from time to time. You have to log out and log back in. It's not awesome, but it's also not a deal breaker.

Glad we chose this for our campground!

Comments: Campspot has been a game changer for our small campground. We have seen an increase in camping reservations and a decrease of phone calls.

Pros:

The customer service and the personal Account Manager that is assigned to each campground is the best!! Ease of implementation and very easy to use The Campspot team is always improving the system according to suggestions from the users

Cons:

In the reservation system you cannot use the back button, if you need to change something you must start the whole reservation over.

Easy-to-use Software

Pros:

Campspot is so easy to use both on the front and back-end. Adopting this software is very straight-forward and the customer service is great!

Cons:

When adding pictures, the picture order for each site is different from eachother. For example, if I put the same order of pictures in for a Hillside Cabin, it appears differently than if I put the pictures in the same order for the Hudson Cabin. It would be nice to have a specific order laid out so it can match our website picture order exactly.

Mixed Feelings

Pros:

Price Some of the support team automation of emails to guests Guest can complete entire transaction online without phone call Reports

Cons:

Took months to get current reservations on to the new system Lots of features available with other softwares seem to be impossible for this software Some of the support team is great but others seem to have the attitude "well, no one else has reported that problem" making you feel you're doing something wrong Glitches occur pretty often then fix themselves out of the blue Guests report difficulty understanding certain features

Campspot enabled us to get online reservations and bring us up to date with today's business needs

Comments: Working with the staff has been an excellent experience. They are quick to offer guidance and help get us up and running. Ongoing support has also been very good with timely responses.

Pros:

Simple to use from the users standpoint.

Cons:

Uploading prices. It is cumbersome and time consuming.

Why did we not use this sooner!

Comments: LOVE it, makes my job easier so I am not taking down all of the info and having to call people back to schedule. They can pick dates, see pictures and maps, simple for anyone wanting to reserve.

Pros:

Working with campspot team, was easy to work through all of the set up items, pricing and maps. Using the software has been pretty straight forward, very few times have had to call for assistance.

Cons:

Wish it would figure cancel amounts that match with cancellation rules, and that you can put notes into the reservation at any time

Great Support Team

Comments: Efficient

Pros:

Whether just a question, suggestion or issue with understanding the software the support team is available, responsive, provides follow=up when needed and very professional.

Cons:

As a smaller campground not all the required info is necessary. For me the fewer key strokes, the sooner the guest is accommodated whether making a reservation or checking in.

A Lifesaver for a Small Business Owner

Comments: I am so glad that we chose to go with Campspot over any other EXPENSIVE system. I was close to ordering an expensive software program, as I had heard that it was good. Luckily, I sent a message to ask a simple question and I have yet to get a response and it has been 4 months! It gave me the push I needed to keep looking and find Campspot.

Pros:

My favorite part about this software is that it has simplified booking, as well as making it simpler to accept payment in advance to ensure booked sites.

Cons:

So far, I have had a hard time finding an end of day report that gives us what we need. However, there are SO many reports available for use and the customer support cannot be beat.