--- description: Learn more about Dialpad price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad Pricing, Reviews & Features - Capterra New Zealand 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://www.capterra.co.nz/software/190976/dialpad-sell Page: 1 / 24\ Next: [Next page](https://www.capterra.co.nz/software/190976/dialpad-sell?page=2) > Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings \& video on any device. > > Verdict: Rated **4.2/5** by 562 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dialpad? Any size sales organization looking to drive rep efficiency and speed up ramp times. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 562 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - AI/Machine Learning - Agent Interface - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transfer - Caller ID - Campaign Management - Chat/Messaging - Chatbot - Collaboration Tools - Computer Telephony Integration - Contact Management - Conversation Intelligence - Dashboard - File Transfer - Goal Setting/Tracking - IVR - Intent Recognition - List Management - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Performance Metrics - Power Dialer - Predictive Dialer - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Speech Recognition - Training Management - VoIP - Voice Mail ... and 2 more features ## Integrations (59 total) - Abstrakt - Alexa - AzureDesk - Bubble - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software) ## Related Categories - [Call Recording Software](https://www.capterra.co.nz/directory/30533/call-recording/software) - [Predictive Dialer Software](https://www.capterra.co.nz/directory/30597/predictive-dialer/software) - [Inside Sales Software](https://www.capterra.co.nz/directory/30680/inside-sales/software) - [Sales Enablement Software](https://www.capterra.co.nz/directory/30798/sales-enablement/software) - [Auto Dialer Software](https://www.capterra.co.nz/directory/30999/auto-dialer/software) ## Alternatives 1. [3CX](https://www.capterra.co.nz/software/158704/3cx) — 4.4/5 (465 reviews) 2. [Ringover](https://www.capterra.co.nz/software/169627/ringover) — 4.7/5 (858 reviews) 3. [800.com](https://www.capterra.co.nz/software/208208/800-com) — 4.7/5 (313 reviews) 4. [Nextiva](https://www.capterra.co.nz/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.capterra.co.nz/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *8 August 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Cons**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- ### "Dialpad is great for businesses" — 5.0/5 > **Ed** | *8 January 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Dialpad is the ability to text, call, and screen share all from one application. > > **Cons**: There is nothing that I like least about Dialpad. > > My overall experience with Dialpad has been great. I have been using it for 4+ years. ----- ### "Terrible Phone and SMS Service" — 1.0/5 > **Kevin** | *28 April 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job. > > **Cons**: SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience. > > The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic. You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages. The constant excuse of waiting on a third party shows a blatant lack of accountability. It’s as if that "third party" exists in a realm that is completely unreachable. Don't waste your time here. ----- ### "Convenient Dialer" — 5.0/5 > **Verified Reviewer** | *12 August 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. > > **Cons**: It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. > > So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. ----- ### "Great except when it’s not" — 4.0/5 > **Katherine** | *9 September 2025* | Nonprofit Organisation Management | Recommendation rating: 4.0/10 > > **Pros**: Dialpad has allowed or remote team to have some continuity with incoming calls \& texts \& made it easier to record the information covered in each communication. > > **Cons**: Troubleshooting issues feels slow \& ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. > > We use this for our entire team \& most team members use it on a daily basis. Outages \& dropped calls are not infrequent events \& have been hard to get resolution for despite ongoing communication with their support team. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.co.nz/software/190976/dialpad-sell?page=2) ## Links - [View on Capterra](https://www.capterra.co.nz/software/190976/dialpad-sell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data