17 years helping New Zealand businesses
choose better software
Track-It! vs SysAid
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$995.00/one-time
US$79.00/month
Help Desk and IT Asset Management solution for all businesses with features such as ticket creation, automated emailing, prioritization, notifications/escalations, reporting and more.
We serve organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized according to the needs of your business.
- Alerts/Escalation
- Change Management
- Customisable Branding
- Email Management
- IT Asset Management
- Incident Management
- Mobile Access
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management
- Alerts/Escalation
- Change Management
- Customisable Branding
- Email Management
- IT Asset Management
- Incident Management
- Mobile Access
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
