Verizon Connect Reviews

Good tool for scheduling and prospecting

Comments: Overall I’m happy with what I’m getting just wish it were cheaper but they do have good customer support

Pros:

The prospecting is unlike any I’ve seen out there

Cons:

It is very spendy relative to the features and tools I use

Lifepoint Health

Comments: Overall experience was good, it was a trial to see if we liked it and if it would be useful to us and we would like to implement it into our ambulances.

Pros:

Verizon connect was very reliable and I did not notice any dead zones are areas where it would not update or I could not follow the GPS.

Cons:

While there were no dead zones that I noticed there were some places that it seemed to lag and did not update at the 30 second rate that it did most of the time.

TeamVerizon

Comments: I enjoyed using this when it was needed.

Pros:

It is very convenient and easy to use for me

Cons:

There was nothing I did not like about it

Exceptionally dissappointing - Verizon Connect (Multiple Contracts)

Comments: Extremely poor. Had to threaten Legal action to absolve our Company from 5G Contracts that should never have been facilitated given all other 15 vehicles with Verizon Connect devices were 3G relative devices

Pros:

Vehicle Tracking system worked well, online system was suitable for Company requirement

Cons:

Where do I start. Rather then write all and sundry in detail, I will list in point form the various issues that our Company has encountered with Verizon Connect, with the contracts and additional units constantly updated and facilitated due to new fleet vehicles and vehicle upgrades as would be expected with any sizeable Company Fleet requirement. 1. Lack of communication and supplied understanding from Verizon relative to product rollover at end of initial Contract (supplied in infinitely small fine print in Contract when should have been verbally relevant and in my opinion absolutely required information supplied in detail at the time of Contract agreement on numerous contract signing occasions) 2. Lack of communication relative to supplied and contracted 3G devices becoming redundant during the course of applied multi year contracts 3. Expensive cost value at $40 per month for each Fleet vehicle GPS, despite 17 various Vehicles in fleet ($1440 over the course of the Term, no additional discounts applied post the initial 36 Month Contract rollover period despite all Hardware costs being covered during initial 36 Month contract) 4. Prior Contracts rolled over despite 3G devices being redundant during the contracted period 5. Pressure applied to sign new multi year contracts with required upgraded 4G rollover devices, miscommunication relative to this requirement and held to debatable Terms and Conditions when this was raised as an issue 6. New contracts signed up after Verizon Connect was aware that 3G devices were to be made redundant, and 4G rollout was already in place through Verizon Connect - Our Company was absolutely not advised at time of order, Verizon supplied the new 4G devices at the time of order, then held these new Contracts as payout leverage against signing all other 3G devices (fleet of 15 in our case) across to multi year contracts when we requested payout figure on all exisiting Company contracts. Signing multi year contracts was not feasible due to many of the vehicles requiring upgrading at the time. 6. Incorrectly heavily inflated contract payout figure initially provided upon request amongst the numerous contracts that we had in place, once again this payout figure (over $10,000) was used as leverage to try and force us to sign new contracts for 4G migration on the 3G units supplied 7. Complaint Management system took many months to action, with overseas service controllers involved with limited english and understanding 8. Inept and forceful local Management here in Australia, who would not take "No" as an answer despite the questionable Business actions involved, eventually being forced to remove questioned Contracts, after external threats for remedial action also forced to be undertaken by our Company.

Verizon Connect is excellent

Comments: excellent tracking tool for mobile workforce and equipment

Pros:

helps reduce costs, increase productivity, keep up on vehicle maintenance

Cons:

no signal areas can cause dispatcher confusion

Swindled and Hood Winked

Comments: In a word: miserable. I feel lied to, cheated, hoodwinked, etc. Verizon Connect seems like it has half the capability of competitors and twice the problems. I cannot stress enough the cheap factor, and overall lack of confidence I have in this system. On top of that, they operate with 100% foreign customer service agents who often have strong accents that make communication difficult. Their customer service system is byzantine, I currently have half a dozen "issues," open with little or no resolve. I often get 2-3 different agents calling in a 24 hour period about the same issue, and none has a firm grip on the situation. Nightmarish is not too strong a word to describe the Verizon experience. Avoid it all costs!

Pros:

Very little. I feel the agent that sold us our system outright lied about the features. The GPS/Vehicle tracking seems to work fine most of the time, but you must have the vehicle on and running, it relies on an SD card mounted in the camera. Translation: if the camera gets stolen, there goes your data and video. Verizon seems decidedly low tech and low feature when compared against competitors.

Cons:

Where do I start? First, they made a mess of the initial shipping and order. I'm fighting a frustrating battle to even complete my system, and they tell me they're on back order for all units. Second, it lacks real-time communication with the drivers. I cannot even look at the driver camera in real-time, I must request a clip, which takes some time to download/deliver. Third, I cannot access video unless the truck remains on and running due to the SD card and camera needing power to operate. Fourth, the devices seem to cause electronic malfunctions in all of our vehicles, including battery drain.

Horrific Customer Service

Comments: Great from the start and awful once we purchased it. If I didn't already have their phone service for the business and another fleet software it speaks to I would never use them. It's like pulling teeth to even get someone to call you. Like 2 weeks minimum.

Pros:

The sales process was great of course, they want your money. They're quick to respond, call you everyday following up, but once you've purchased the service the customer service is the worst I've ever experienced.

Cons:

No one will email you back or return your calls. The customer service number is just a call center of people who don't seem to understand the software enough to even help you. They have to transfer you to multiple people to get you to someone who understands it enough to help. Truly the worst service I've dealt with.

Get away from verizon connect

Comments: Terrible

Pros:

Price was competitive initially, but even a penny is too high for non functional products

Cons:

Everything, including product installation, product quality, customer service and technical support

Save your money!

Comments: Horrible, absolutely horrible!!!

Pros:

I would have liked the free month, if they would have sent us the correct equipment, but it took nearly the whole month for them the figure out that they had sent us the wrong boxes.

Cons:

The Customer Support is a joke. Out of the 100s of phone calls that my brother & myself made to them, I found 1 that actually took the time to look over the account & he was the one that figured out that we were sent the wrong equipment. Then once we got the right stuff installed, they worked for about a week & then started dropping the signals & not keeping track of out trucks. When we called to complain about it, we were told that they just wanted to fix 1 piece at a time, instead of fixing all 4 boxes that were having issues.

Verizon Connect

Comments: Great experience with the service and it could be better with a price reduction.

Pros:

Great service for the last two years with no issues or complaints.

Cons:

The price could be a little cheaper and more friendlier for the consumer.

Navigation efficiency

Comments: Improvement in communication on and off the road. Making my drivers a lot more efficient

Pros:

Is pinpoint and in real time knowing exactly where we are and how we can connect at any given moment is what I like the most about Verizon connects

Cons:

There's nothing I like least I could go on about the most

Worst Service I Have Ever Had/Used in My 58 Years on This Planet

Comments: I think I covered that.

Pros:

Not using their service any longer.

Cons:

The service they offered but could never get to work properly and their non-existent customer care.DO YOURSELF A FAVOR AND REVIEW THE BBB COMPLAINTS AGAINST VERIZON CONNECT BEFORE YOU CONSIDER USING THEIR SERVICE. WORST SERVICE I HAVE EVER EXPERIENCED FOR ANYTHING IN MY 58 YEARS ON THIS PLANET... SERIOUSLY.

Oct 23...dont buy this product.

Comments: Up until recently it was just about ok. Real time tracking was about 90% good. By the time you reported a problem it had resolved itself. Not much use if real time tracking is important. Recently the service is non existent. I have 2 new trackers in my office for 2 weeks waiting to be installed. Nobody has been in touch. Monthly fee is still being deducted. Buyer beware. Dont sign a D.D with this company. There has to be a better available. They continue charging even when the service is rubbish. No refunds.

Pros:

Nothing, at best it works well about 90% of the time. The rest of the time tracker crashes. You report it and a few hours later it is working again. Not much use if real time accuracy is important.

Cons:

Service now non existent, Oct 23. Fed up waiting for service to sort my trackers. No one in contact to explain what is going. I lie. Someone was on to me (Sinead?) wondering if I wanted to but some more of their trackers. What a joke. I told her my problems..."nothing to do with me, get in touch with customer support". Well I tried that. Still waiting for 2 new trackers to be installed.

Trucking Necessity

Pros:

Tracking vehicles is easy. Can see where, when and how fast they are going

Cons:

Equipment disconnects from the tablets too often leading to having to replace equipment. Customer service is something to be desired....departments do not communicate well with one another and it takes forever for someone to call you back.

Customer Abuse - Unethical and illegal business practices

Comments: [sensitive content hidden] were going to contact me. I have never heard back from them. They do not respond to emails; you cannot get them on the phone. I have been given case numbers, I have escalated cases, I have been in tears talking with these people. I am told there is nothing that they can do but escalate my case and the only thing I can do is wait for a call back that never comes. I have told them that I am in fear that my service will be shut off due to non-payment because I refuse to pay for Dispatch. I was told, “then pay for it.” I have been told that I have reached the highest point of contact in management. I have been trying for six months to rectify this situation to no end. I was told that the reason that I did not get a call back was that I had to escalate the escalation. I was told that there is nothing that Verizon can do to help me. I was told that they do not see the problem with them charging me for both Work and Dispatch simultaneously (it’s the same service- one is just newer than the other)I have email correspondence to back up all of the claims I have made. I have gone through EVERY SINGLE channel possible to resolve this issue. I have paid Verizon for the services I have used. Their employees have bullied, extorted, lied, and wasted my company’s time and money. I feel powerless. I have no recourse and Verizon knows this. Verizon knows that we need this software in order to run our company. In my opinion, Verizon Connect Reveal is nothing

Pros:

In December 2022, I received a phone call from a Verizon Connect Reveal Employee named [sensitive content hidden] pretty much bullied me into agreeing to another platform with Verizon. Furthermore, he lied about the product. [sensitive content hidden] informed me that the Verizon Work platform was scheduled to become obsolete in December 2023. [sensitive content hidden]also informed me that we were not paying for the “Reveal” platform although we were receiving service for it; this was due to an internal glitch in their system. As per [sensitive content hidden], the solution for Hallam was to move from “Work” to “Field Service Dispatch.” Moving to the “Dispatch” platform would provide us with both the services that “Work” and “Reveal” provide all in one program, and it would be cheaper than paying for both Reveal and Work. [sensitive content hidden] went on to tell me that if I did not move over to the “Dispatch” platform, Verizon would be forced to back-bill us for all of the months that they had not charged us for Reveal. At this point, I panicked. Our bread and butter is our work order system and if we were to lose this system, we would ultimately go out of business. We did not have the time or resources at that time to find a new platform, get trained on it, and roll it out. Therefore, I agreed to buy the “Dispatch” program. I signed a DocuSign and I never heard from [sensitive content hidden] again.I NEVER RECEIVED THE PRODUCT. To this date, I still have not received access to Field Service Dispatch nor have I been issued a use

Cons:

I still have not received access to Field Service Dispatch nor have I been issued a username. No one from their “onboarding team” has contacted me. I called and emailed and literally begged them to send me what I purchased. I actually used the words “I am begging you”. To this day, no one has provided me with this service. However, I am being billed $225 a month for this service. I have remained current on my bills with Work and Reveal because they are services that we use, however, I refuse to pay for Dispatch.I have spent HOURS on the phone with Verizon Connect Reveal trying to rectify this terrible situation. All I wanted was for Verizon to take the Field Service Dispatch off my bill and remove any of the charges that Hallam incurred due to this debacle. I would have continued using Reveal and work and paying for both, and we would all be happy.I was in contact with a man named [sensitive content hidden] for a while and he seemed like he was going to help me. He made the situation worse. He told me that he was going to get the Field Service Dispatch removed from my bill and fix our statement, but in the meantime, my contract was up with Work and Reveal, so he said I had to sign a new contract. Like an idiot, I trusted this man. I signed a contract, and I never heard from [sensitive content hidden] again. Just like what happened with [sensitive content hidden].I have spent hours on the phone with Verizon “Customer Support” I have been told that managers by the names of [sensitive content hidden]

VERYY DISSAPOINTED IN SALES

Comments: Very shocked by the neglective behaviour of sales peolpe and customer service when you ask for contracts and when you want to cancel.

Pros:

The product overal is good. The product usability is ok

Cons:

The product overal is good. But the sales department is very tricky. A renewal for a 12 month subscription is done by a 38 month renewal! Canceling renewals is almost impossible. The customer service and finance department say it will all be handled. But then the invoices keep coming in and even 1 year contracts are automatically renewed for years leaving you with 20K extra costs!!!

Verizon Connect easy usage

Comments: Good easy to communicate and recommended it to friends and relatives

Pros:

I use Verizon connect and its easy to communicate and reliable

Cons:

No I do not have any issues using this product

Completely let down by this company

Comments: None

Pros:

Ability to see where vehicles were. Ability for AUX alerts

Cons:

Nearly everything, but mostly management.Billed for callouts in the beginning by technicians even when they were seen on CCTV not knocking on our entry.Billed for cameras before they arrived in Australia for 5 months. Only offered credit. When credits where up they cancelled my account for non payment. Advised someone hadn't noted I was thousands in credit, but when that was exhausted. Let Direct Debit off. Never received invoices.Vehicles had accidents, no vision triggered even though tracker came up as harsh event. Asked to cancel as its a waste of money. Was given a 20000.00 pay out invoice.Had more incidents not recorded. Threated legal action. Advised they would cancel. 3 months later and subscription canceled still getting direct debited now have $5000 cancelation bill.

You should use Verizon connect

Pros:

Verizon Connect is often appreciated for its robust features and functionalities, especially in fleet management and telematics.

Cons:

Some users have noted limitations or usability issues with the mobile app, such as occasional glitches or a lack of certain features compared to the desktop version.

Fleet Managment

Comments: Updates quickly so we can find our people when needed. Tracks lots of useful information aside from just location.

Pros:

Easy to use and implement into our day to day.

Cons:

No glaring issues with the system. Works as advertised

Not a Verizon fan anymore!

Comments: We had 10 GPS units that were set to expire on 8/20/2022. Due to some issues prior to this, I decided not to renew our contract and let them expire. I communicated this to [sensitive content hidden] at Verizon on [sensitive content hidden] and have numerous emails that document this. I even have emails from [sensitive content hidden] and other Verizon employees telling me this issue has been taken care of, but I still get monthly bills and calls. Every call is from someone new that has no clue what is going on and I spend a minimum of an hour catching them up, only to be told I'll get a call in 24 hours from a "customer service manager" that never calls. So now almost monthly I get calls and bills from Verizon stating we owe a past due for cancelling the contract, for over $22,000. How can this be? I notified Verizon by email 7 months prior to the expiration date on our contract. I wish I could speak to someone higher up the chain but getting there seems to be impossible. RUN FROM THIS PRODUCT.

Pros:

The product is easy to use and easy to setup.

Cons:

The plans are not flexible and customer service is atrocious. Every time you have an issue, you get a different person that you cannot understand.

Easy to use

Comments: Verizon Connect is easy to use, operate, and access on multiple platforms. Patients find it easy to use, and see appointment availability.

Pros:

Verizon connect is extremely user friendly. Set up and access on multiple devices make it helpful to see schedules and availability.

Cons:

In the short time we've used it, I dont believe to me many cons.

The auto renewing contract that doesn't end

Comments: Terrible.

Pros:

super easy to get into a contract with this company, extremally difficult to get out of a contract.

Cons:

It's customer service, I'm not sure who trains these people, but it's a joke. I've been on the phone with so many people trying to cancel my service. as I'm typing this, I've been on hold for 33 minutes trying to get my services canceled.

Useful

Pros:

It’s nice to keep track of our installers on different job sites.

Cons:

Sometimes the location is off by a few minutes.

poor customer service

Pros:

nothing. my experience was terrible. will never use again.

Cons:

customer service was non-existent. by far the worst experience ever.