Bill & Pay Reviews

We use Bill and Pay for our accounts receivable functionality. Highly recommend!

Pros:

We sent out over 600 invoices monthly for recurring and one time charges. Bill and Pay sends the invoice to our customers from recurring templates set up in QuickBooks. The products works wonderfully. You can customize it to send payment reminders to your customers multiple times. It also allows customers their own portal to log in and pay AND to download their invoices! The man hours saved after switching to Bill and Pay is immeasurable and our customers are happier with the transparency!

Cons:

No cons. The product AND customer are fantastic. This product is exactly what we needed and filled a hole for us in our accounts receivable process.

Great and useful

Comments: Easy to set up and use, offers a nice variety of useful features

Pros:

It is very easy to set up and use. Reliable!

Cons:

It works great, just some fees are a bit too much for small businesses

CONFUSED

Comments: USED THIS A FEW TIMES BUT IT DID NOT WORK OUT AND OUR COMPANY WOULD NOT RECOMMEND THIS SOFTWARE.

Pros:

I AM NOT SURE IF I REALLY LIKE THIS SOFTWARE. ITS CONFUSING AND NOT VERY HELPFUL WHATSOEVER. I HAVE TRIED TO USE THIS BUT IT RARELY GOES THROUGH.

Cons:

CONFUSING, PMTS SOMETIMES ARE NOT MADE BUT THE MONEY IS OUT OF THE ACCOUNT. CUSTOMER SERVICE WAS HARD TO CONTACT.

Bill & Pay makes invoicing and accepting credit cards for those invoices very easy!

Pros:

Bill & Pay is extremely easy to use. Integration with QuickBooks Online was as easy as logging in and pushing accept, the rest is taken care of. Adding your credit card processor is very easy as well. Having the ability to add your email server greatly increases the delivery rate of invoices plus it looks like it came directly from you. If for some reason the invoice is not being delivered there is a handy link provided that you can send. Being able to accept both credit cards and ACH patents is very helpful. Customer service is A+. They answer all support issues quickly and even made some small changes I requested that weren't available. The price is very reasonable and porportional to the number of payments you accept. I can not recommend Bill & Pay enough!!

Cons:

the only con I can think of, and it is very rare, is that when there is a rare glitch you need to disconnect and reconnect to QuickBooks Online. It isn't hard to do but requires someone with QuickBooks app access authorization who isn't always around.

Online payment portal that doens't break the bank

Pros:

This is a down to earth solution that excels at what they do. It doesn't have all the "features" of the competition, but it works great for what they do. At fraction of the cost of the big name providers, we were able to deliver an online payment and invoicing portal that our customers love.

Cons:

The user interface is very dated and in need of a facelift and missing some of the basic MFA security options that are almost mandatory these days.

B&P is a no brainer for membership organizations

Comments: B&P is a no brainer for dues oriented and membership organizations. It reduces the paperwork and promotes efficiencies - especially for organizations with volunteers. The end user can see their activity and make payments at their convenience. The reduction in "bookkeeper's" time is tremendous.

Ripped off

Pros:

The idea of what it is supposed to do. WE could not get this to work. We submitted support requests and finally cancelled it and no use bill.com which is much better and has better customer support.

Cons:

poor customer support, refusal to refund even though they could not get it to work and we cancelled the subscription