AlertOps Reviews

Highly Recommend AlertOps

Pros:

AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing.

Cons:

Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention.

Very Happy Customer.

Comments: We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person.
Alerts are working for us!

Pros:

I can make the schedule ahead of the time and make changes immediately when needed.

Cons:

Limited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.

Good technology but customer service needs polish.

Pros:

Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.

Cons:

Pricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.

OnCall Headache Relief!

Pros:

Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important!

Cons:

Initial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way.

AlertOps is Great!

Comments: Alertops has been a great product for us. Really makes after hours calls easy to manage.

Pros:

The flexible scheduling, easy setup and clear notification options with the app, text and calling.

Cons:

No real cons, wish we had the budget to use the higher-level plan haha.

Has been a great addition for our customer service help desk.

Pros:

By being able to connect to connectwise it still allows for one sorce of truth for all our tickets. It helpped fill a void in our customer support by allowing to roll a call to a secondary person incase the first one did not get the notification or was all ready on a call.

Cons:

The admin portal can be a bit confusing at time on where to go.

Great value for money and very good customer support

Comments: The overall experience has been great due to the price point and customer support. I have recommended alertops to other people before and I would do so again.

Pros:

The value for money is fantastic, much more affordable than other available software. It has a lot of integrations as well with phone notifications, slack etc. Customer support is very responsive and helpful.

Cons:

The UI can be difficult to use, and adding /removing people on the roster seems to recalculate everything so you need to be mindful of what the existing roster was before changing it.

Experience using alertops

Comments: We have a company for devops as a services, so we monitor multiples servers around the glove and your services is helping us to have the alert of all the stack

Pros:

The scaling system and notifications sms.

Cons:

It is quite complicated to configure. Many times we ask for help because we couldn't understand the settings for ourselves.

Used for Oncall Support

Comments: Our primary usage is for 24/7 Phone support. We have a small team on call, so this provides us with the flexibility to schedule phone support with failover to other numbers if the individual oncall does not respond.

Pros:

Simple to use and the support staff was quick to respond and helpful. Solution is low cost and meets our needs.

Cons:

Would like to have some more workflow customization options, namely as primarily using the software to provide 24/7 phone support, we would like to see all calls into the system generate a ticket. Our experience is that is not the case unless the user leaves a voicemail

Full featured system with a bit of a learning curve

Comments: Alertops has a lot of features and integrations and the different plan options cater for different sized businesses. The site itself is difficult to use and navigate around but the customer support is very responsive and helpful to resolve any issues.

Pros:

A lot of features and integration options Very good customer service and very helpful.

Cons:

A little difficult to use, very steep learning curve.

We got this to replace a product that was not going to support apple phones. And saved money too.

Comments: support for any device and some reporting is nice to see. Price was a benefit too. Also getting a phone call and not just a text message. That helped a lot.

Pros:

Very adjustable to work with anything. And cloud base does help for future changes. the cost turns out to be 1/2 of what we use to spend for a product we less support.

Cons:

Might be a setting issue. But if you have many alerts from the same source the oncall user can get hit with a huge amount of alerts to clear before actually dealing with the issue. But like I said it could be a setting issue.

Great but still with room to improve

Pros:

Features Functionality Support response time and quality

Cons:

The user interface could use a re-wamp... In some cases it's straitghforward... in some cases it doesn't make sense and only after clicking around for minutes I find the page that I'm looking for.

Great tool for keeping all your alerts organized

Comments: AlertOps has been the best solution for our company. Ability to generate automatic alerts based on events is great. Able to schedule those alerts based on availability takes it to another level.

Pros:

AlertOps allows you to keep all your alerts together. Their is no shortage when it comes to their features and functionality configuration. Great product for the price.

Cons:

Some of the functions can be difficult to understand at first. Take a bit of a learning curve to really understand how all the options work.

Great service, always fast support if and when needed.

Pros:

It has met all our needs, is highly customizable, integrates with our ticketing system, and the support staff is always willing to go out of their way to help when needed.

Cons:

I can honestly say I have no complaints at this point. From the pricing to the service they have exceeded all my needs.

Significant reduction in incident time to resolution

Comments: Improved response time to business critical incidents.

Pros:

Ability to create sophisticated alerts from multiple user touch points. Simple interface for acknowledging and assigning incidents.

Cons:

Scheduling can be confusing. Creating new integrations can be time consuming.

Easy to setup and once you have the concept easy to create teams, rotations, and monitoring.

Pros:

The biggest pro is how easy it is to interface to integrate into your current application and email systems.

Cons:

Really nothing other than those 3am calls it is so good at giving you when something in your systems need support. :)

Great tool for incident management

Comments: Great tool for incident management. Works like a charm!

Pros:

Great support helping us get AlertOps up and running. Set it up once and let it go.

Cons:

No cons that I have run into - Works as advertised.

Great Product for the value

Comments: I am satisfied with AlertOps, my organization is looking to scale this model and use it in other areas now to help us save money.

Pros:

The ability to customize the route of notifications and calls.

Cons:

The complexity and that some areas of the software is not as easy to navigate.

This is the most flexible Major/Critical Incident Management solution I could find.

Comments: Awesome amount of knowledge gained and ability to get behind the scenes information on strengths/weaknesses of different apps. Very helpful when choosing between different apps.

Pros:

Great flexibility. Best price compared to the competition. Fund hands-on support during the trial is very helpful Ability to do Manual Paging (which is awesome). Ability to Let Multiple People on Multiple Teams All Get Alerts at 1 Time. Ability to Escalate and Prioritize Alerts Based on Rules. Can Do Customized SLA's on Higher Tier Plan.

Cons:

UI & UX needs work (but I hear that they are launching a new UI & UX soon that should solve this)

A lot of different features that work well with each other and provide great benefits.

Pros:

Great Price Works as advertised Every feature seems to work with out error Very convenient and easy to use

Cons:

The user interface could be a little nicer and easier to navigate. Besides that, it's a great product.