Aesthetic Record Reviews

Easy to use and great value!

Pros:

I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.

Cons:

There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.

Aesthetic Record Review

Comments: I found my overall experience with the Aesthetic Record system to be frustrating. It did not meet my expectations.

Pros:

I liked the ease of set up and implementation the most.

Cons:

I found it to be very inefficient system for what we needed it for.

Horrible customer service DELAYS patient care

Comments: overall experience is BAD - do not recommend.

Pros:

ease of photos and before and afters stored in the patient chart

Cons:

You can only contact customer service through CHAT - they do NOT have a phone number to contact in case of an emergency. So if you patient has a complication and your eprescribing goes down, you can not help your patient! This is absolutely unacceptable and this company should be banned from providing EMR services if they can not guarantee a patient care issue is their #1 priority. Over the years customer service has consistently been inaccessible. The POS is useless, freezes constantly. I only use square as my POS because AR is so unreliable. You can not send invoices to patients. They update the app constantly which interrupts charting and does not allow you to save your LONG NOTES because of a forced update. If you have multiple ipads that need updating this is a constant battle. You can only chart on the app and can not do any documentation on the web browser - so if you forgot your ipad, you're out of luck. But for me it is the disregard for patient safety that is a HUGE RED FLAG. DO NOT GET! Look into Jane, Charm, Symplast

Do not use Aesthetic Record

Comments: I am so disappointed that I decided to go the cheap route. Aesthetic Records is cheap for a reason.. Because they have bad tech and bad customer service. Spend a few extra dollars and go to a better company.

Pros:

Other than it being cheap there was pretty much nothing else.

Cons:

Bad tech, bad customer service, charge an onboarding fee and then provide no onboarding, said they give a refund on the monthly user fee. I have asked for the refund and I don't hear back.

Absolutely no customer service!

Comments: Horrible experience- I would NOT recommend to anyone. We purchased 2 swipe cards from them- both did not work. We did not know there was higher fees for keying in credit card info vs. swipe and for 2 years have been paying much higher credit card processing fees. When I inquired into lowering the rate a year ago, no one cared to look at my activity and point out to me that I could lower it by using swipe and not entering the credit card info for all my transaction. If there is glitch in the system- there are many and often it goes down, you can NOT get in touch with anyone. There is no way for you to speak w/ a human being. The "chat" feature is very frustrating and often times not helpful at all. My estheticians couldn't log in and they kept on telling her to clear her cookies- for hours this happened and finally she was able to get in. Weird things like 'no showing" clients that are check in, credit card not processing even though it says it processed- if you don't look at your batch super closely, you will miss it.

Pros:

The reports screen/feature is useful- very easy to read.

Cons:

Absolutely no customer support! The chat feature is useless. I have had people completely contradict someone else. I was on the Chat for 5 hrs bc of a billing issue and still not resolved. You can NOT speak with any live human being w/ this company. Please stay away. I have never worked with a company where they refuse to speak with someone. They do NOT care about customer service at all. That is not what their platform is about. When you are running a multi-millions dollar business, your time is very valuable and this company does not value your time.

Failure to launch

Comments: Some of the reps were helpful and they were professional - unfortunately they are difficult to reach without 2-4 days advanced online scheduling which does no good to a busy practice. There was no flow to the training and they kept charging me month after month knowing we weren’t able to even implement the program or use it at all. After months of exhausting all the time & staff resources this was still not functional or useable in any way for us to even try it on one single client. We wasted so much $$ w staff time and energy and have asked for our $$ back yet nothing has happened and we are still being charged. I literally created my own system a few days after becoming so frustrated- and it’s working better than AR.

Pros:

I loved the promise of what this software could do. EMR with electronic prescriptions, telemedicine, patient portal, etc... This was the 2nd time giving it a chance after 2 years prior when the glitches were abundant. Unfortunately w all the “updates” it still didn’t work as promised.

Cons:

Incredibly cumbersome to attempt to set up. Company accepts no phone calls- any attempt to contact must be scheduled online for a meeting that is not 24/7 as indicated. No organization to the training at all. Just pieces all over the place. You have to re-enter every detail into a basically blank database. They say takes about 2 weeks- sure- maybe if you can devote 8-10 hrs a day to it for 14 days. It runs so slow- that by the time the photos are taken and done loading, I would normally be done with my client. The check out process is very very long and slow as well. So much duplication of effort and redundant clicks it’s insane.

Terrible Customer Service

Comments: It has not been pleasant and the company does not care about customer satisfaction and fails to return messages about feedback. I am not even sure of I am actually talking to a person when you use the chat for help or a bot. No phone number to call or stalk to anyone.

Pros:

Affordable Easy to use Prescribing available Messages clients via text with reminders

Cons:

Terrible customer service. No in person contact, only help is through chat and most of the time they are clueless. They cannot help you with any eprescribing issues You have to use both a desktop and iPad in order to complete a transaction. Using the wallet causes a lot mistakes. Their third party payment system fails to work often and they force you to do a manual entry and charge the business a higher percentage.

Non Working features without any support communication

Comments: Poor would not recommend. Glitches and Clients unable to make appointments frequently. Do not care about the legal side to not sending pre/post treatment instructions.

Pros:

For the money it was great in the beginning, as you add on more things it is just as expensive as all the other platforms.

Cons:

Glitches constantly. Day 42 of Site not sending any texts/emails to clients. Daily Emails go answered from the start.

Would not recommend

Comments: Overall, it has been disappointing and frustrating.

Pros:

We liked the idea of AR to save time in the practice

Cons:

We were encouraged to purchase quickly and were told AR would work with us as our practice was just getting off the ground, but after the purchase we were told any forms which were not soon ready to be uploaded, we would have to do ourself. This is very time consuming. The trainings are not set-up for users to ask questions and trouble shoot but are just like the YouTube videos - they scratch the surface and don’t give enough detail to actually set-up what needs to be done for the app to serve a busy practice. After an expensive purchase and monthly costs, we are STILL not able to use it in practice as it often misses important forms on the patient and staff sides of things. Additionally, we have taken a few payments using the AR payment system and are still unable to access that money. We have requested assistance several times and have re-entered our banking info (correctly) multiple times. Regardless, the money sits there and we cannot access it.

Awful product

Pros:

none that I am aware of. Possibly charting?

Cons:

This software is deeply dysfunctional and amateurish. Inventory, reporting, workflow, compatibility with other software . . . it's all buggy and wonky and unreliable. I'm very surprised they are still in business.

[sensitive content hidden] on Chat was great

Comments: He really went above and beyond to simply add the google review link into the survey text/email for me!

Pros:

Overall very good. Easy flow. Love the side by side photos but area restriction makes it tough to always compare.

Cons:

Medical History isn't customizable and doesn't include an area to notate NP/MD Clearance given. Forms do not auto populate for future forms. Also treatment notes do not autopopulate.

Terrible customer support

Pros:

This EMR has online booking and appointment reminders

Cons:

They have terrible customer service. They require you to chat for all problems and they basically send you articles to read to figure it out for yourself.

zero customer support

Pros:

The company is fairly new so they do have updated systems.

Cons:

Their customer support is horrible and the features are extremely limited. I would suggest looking at other options before considering this.

Been disappointed since day 1

Comments: Disappointing, frustrating. I want to change but once you get your records in the cost to transfer your own medical records is ridiculous.

Pros:

It was the most affordable of the options. Organized

Cons:

I have been disappointed with this software since day 1. Customer support often says they are "available" but frequently do not respond and do not get back to issues. The scheduling template often will not let you schedule at times that are open and available. I have expressed concerns with the program many times and have been told they will "forward these issues" but nothing ever changes. I feel like the creators of this have never actually worked in a medical or aesthetics location. You can only chart via the app, but you cannot even arrange your patients by alphabetic order. When you log into the system from a PC or Mac, it does not allow you to see procedures documented, so you must go back to a tablet to review records. I find there to be many unnecessary steps to start a procedure that are unnecessary for a smaller clinic and end up taking a lot of unnecessary time. Photos often do not upload and get lost.

For MedSpa Use

Comments: We definitely did not like it.

Pros:

It is a good price for what you get. Fairly simple which can be nice for some people.

Cons:

Features seemed almost non-existent. POS is very weak and clunky. Coupons and discounts in cart are very hard to work with.

Not satisfied

Comments: Not a good experience Considering trying another software program

Pros:

Monthly service fee (now I know why it’s so inexpensive)

Cons:

Not user friendlyConfusing Unable to speak with support (everything goes through chat)

AR always happy for the new developments

Pros:

fairly easy to use once you get accustomed to it

Cons:

dislike the incongruence between the app and the web version

Stay Clear of this software

Comments: Where do I start.... hands down one of the worst business decisions I have made. The most horrific version of customer service my staff and I have ever encountered. They do not like any suggestions to improve the software. Be prepared to be literally yelled at via chat and all they are good for is taking your money. They respond to questions with watching more YouTube videos rather than helping. Who has time to watch videos when trying to check out a customer. Or they don't answer chat and reply 40 minutes later. The system constantly glitches, so you lose all documentation. Their reporting is inaccurate, and they double dip on credit card fees. Stay clear of this company. I hope to save other companies a year of stress and money. Oh, and they charged even when we cancelled. Even, the [SENSITIVE CONTENT] took 3 weeks to respond and doesn't even answer our concerns. When I asked to be refunded for monies charged, she did not reply. Aesthetic Record is a bunch of crooks.

Pros:

What attracted me initially was the photography and charting. Once I was thrown into I quickly realized it's more work and isn't as accurate as they proclaim.

Cons:

The reporting is all exported into excel and the numbers were always off. What it my bank never matched reports. The system all around is majorly lacking. The worst part is there is ZERO customer service. Probably the worst I have ever experienced in this industry.

So close, yet SOOO far

Comments: No program is perfect. Everyone has to make adjustments. The company has made more effort in ensuring they will not have to deal with them then helping.

Pros:

The aesthetic look and web access is solid. It has good intentions to be better than others, but the execution falls well short.

Cons:

The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email. If you have a complicated questions you need to book time days in-advance to have screen share. If you have a problem you need fixed in a timely manner there is no way to do it. This is a large program that has glitches like all others. The work flow is not intuitive and so you will need help. Trying to converse in text takes hours to get a simple problem resolved that should have taken mins or seconds over a phone. I should have questioned a company that will not let you access them (think facebook or instagram). Not the level of care you need for a patient EMR. I have so much time invested building out the program that I can't change now. Lesson learned. Other issues, you have to move from desktop to ipad and back to desktop just to process 1 sales. Does not makes sense. All sales need to be associated to a full profile. This is standard for an EMR not great for retail, but the main issues is once inside a persons profile you actually need to leave it and search for them manually to book the sale. Why? This is the same as being inside a phone contact, then leaving to search your phone for the same contact just to make the call. Workflow!? Lastly, their solution to rectifying inventory problems is to just delete the difference. Not realizing that this would affect the accounting and profit/loss.

Continues to go downhill

Comments: Do not use if you have more than 1-provider and over 500 clients... I started using this software 4-years ago when it was just me and it was great for my little 1-woman show. The company also wasn't huge at that time and they had excellent customer service. Then around COVID I noticed things slipping- customer support wasn't as good, communication not as good, much more bugs. It was frustrating but I decided to stick it out because there were a lot of issues with many companies during COVID. Now 4 years later and I am still a small business with 5-employees but we have 5x'd revenue and client #'s and it has been just issue after issue with AR, to the point that it is inhibiting me growing my business. To name a few: - Patient information went to wrong client, including full name= HUGE hipaa violation, luckily we were able to explain the bug and didn't get sued...
- Appointments being able to be booked during closed hours= creating a lot of work for me and my staff and also a 1-star review over this (now resolved after hours of my time)
- Multiple times online booking has gone down
- Really poor integration with Mailchimp
- NO integration with Zoho and no help with this other than being bounced around for 3-weeks and then given a bunch of excuses/blaming us for why it didn't work after we had done everything asked of us Needless to say, we are now switching software but wanted to post as a warning to others.

Pros:

Cheap and easy to use for newer practices that have time to deal when things don't go well or when things don't work...

Cons:

Lots of bugs, integrations don't work well, tickets get lost and then tech issues never fixed.

Worst software ever!

Pros:

I can't think of a single pro for this software. Spend the extra money, the amount of headaches you have to deal with is not worth the money you're saving on this software.

Cons:

This is the most unreliable software system I've ever experienced. Allows equipment to be double booked, patients complain about the difficulty of filling out paperwork. We've lost multiple patients over an EMR system that sounded so great in the marketing pitch and demos. The tech support always responds quickly but rarely has solutions to issues (typically its a "we'll start a ticket with the tech team and will hopefully get resolved in 2-3 business days")

They care less about customer satisfaction as your practice grows. They know it’s hard to leave

Comments: It gets worse over time. They know it is a huge undertaking to change

Pros:

All in one software to manage online booking, patient appts, charting, photos etc

Cons:

Photo upload system. Customer support decreases as your practice grows. They simply don’t seem to care when you report issues. “I’ll share your concern….”

An EMR worth the $

Comments: I absolutely love working with [SENSITIVE CONTENT]

Pros:

I love Aesthetic Record primarily because of the "customer service." I have used many EMR systems that lacked the support when most needed. AR responds timely and will work to reconcile challenges as quickly as possible.

Cons:

My least favorite feature with AR is the lack of detailed reporting. I would love to see a forecasting report! Additionally, I would love to be able to export detailed reports with comments for the Surveys. The filter tool needs to improve as well.

The calendar and booking are a nightmare

Comments: This is a software that means well but falls short on execution and user interface.

Pros:

It works on the iPad, iPhone, so very portable.

Cons:

The developers need to actually sit down for a day and just learn what it's like to schedule patients all day long. POS and all the other features they are adding are nice but the core of the software - the calendar will drive a man insane. It takes 7 clicks to book someone's appointment. I cringe everytime someone calls to reschedule because it is such a chore with this software. You cannot slide or drag appointments from one day to another, or drag appointments from provider A to provider B. You have to input 3-4 bits of info just to reschedule someone. To switch a patient from one provider to another (For example, during sick days), this is the worst of all - just do the free trial and see what I am talking about. AR should look at the competitor scheduling softwares as an example, rather than trying to reinvent the wheel. Other cons: There is no wait-list feature. There is no color coding of appointments by category. No way to distinguish VIP appointments. You have to click on every single appointment to get even the slightest detail, and it is LAGGY! They need to upgrade their server. Allergies and other health red flags are not on the first page of the patient's chart, it is easy to overlook and even dangerous, to be honest. You can tell the developers are not health professionals, or haven't practiced in a long, long time. Inventory makes no sense- no option for "waste" and you cannot add 10 vials of botox at one time to inventory, you must enter them individually.

Cumbersome. Dreadful to train an additional staff.

Comments: I am a MD and clinic owner. I tried this software for a year and was very excited about all of the features they offer. However, many seem to be underdeveloped. Something simple like editing a patient's info can only be done following a specific sequence of clicks. I paid for the software setup and corresponded through email. Usually a relatively quick response, but it was inconsistent and I sometimes wanted to be able to call. Never able to call my point of contact.

Pros:

Impressive and extensive list of features.

Cons:

Features were either underdeveloped, time consuming to setup. The setup process in theory is worth the extra money, but in reality, the clinician is going to spend a great deal of time and energy and persistence to achieve this. Seems like there was always some kind of glitch that was happening.